Tire and Battery Service Advisor PT

Tire and Battery Service Advisor PT 8183

Saint Cloud, MN

Sam's Club # County Road 120, Saint Cloud, MN

As a Tire and Battery Service Advisor, you will ensure the safety, organization, and merchandising of the Tire and Battery Center (TBC) while delivering outstanding member service and driving sales excellence.

• Maintain facility and sales floor safety by adhering to safety policies, conducting safety sweeps, properly handling forklifts and hazardous materials, and promptly reporting unsafe situations.
• Ensure the TBC sales floor is organized, stocked, zoned, and merchandised according to company policies, including handling claims, returns, shrink, and damages.
• Present and maintain merchandise presentation by stocking, setting up, cleaning, and organizing product displays; sign and price merchandise; secure fragile and high‑shrink items.
• Monitor tire and battery orders daily and assist members with installation appointments, communicating lead‑time changes and offering alternative options.
• Provide expert member service by greeting members, identifying needs, assisting with purchasing and service decisions, and resolving concerns using Sam’s Garage and product knowledge.
• Drive sales and service excellence by communicating merchandise and service value and collaborating with associates to promote TBC offerings.
• Triage and prioritize service workflow in TBC bays, refer to Sam’s Garage for waiting members, and re‑prioritize appointments to maximize service efficiency.
• Demonstrate knowledge of safety and compliance protocols, industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, Point‑of‑Sale systems, phone, and in‑person selling techniques.
• Leverage technology tools (digital and handheld devices) to plan sales, enhance operations, make real‑time decisions, and encourage adoption of new tools among team members.
• Serve as a brand advocate, model high‑quality service, influence team members, assist in training, and support developing and mentoring others.
• Operate TBC equipment safely, process payments, returns, refunds, and exchanges following appropriate procedures for membership and payment types.
• Comply with company policies, procedures, and ethics by implementing action plans and utilizing the Open Door Policy.
• Complete work assignments by using policies, data, and resources; collaborate with managers, co‑workers, and customers; identify priorities; communicate progress; recommend improvements; and adapt to feedback.
• Embrace diversity, build strong relationships, mentor others, and maintain integrity, teamwork, customer focus, and excellence.

• Valid state‑issued driver’s license.
• 18 years of age or older.
• Preferred:
  Auto service industry experience;
  Retail experience.

• Health benefits:
  
  medical, vision, and dental coverage.
• Financial benefits:
  
  401(k), stock purchase program, company‑paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting; additional PTO/PPTO options.
• Other benefits: short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy reimbursement, and more.
• Live Better U: company‑paid education program for higher education and skill development.
• Additional compensation: premiums up to $3.00 per hour based on schedule, season, or specific work performed.
• Hourly wage: $19.00–$27.00 (actual rate may exceed the minimum wage applicable to the location).

207 County Road 120, Saint Cloud, MN , United States of America.

Walmart is committed to maintaining a drug‑free workplace and has a no‑tolerance policy regarding illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.