Retail, Retail Associate​/ Customer Service, Customer Service Rep

Position: 94.2456
Job Description

The Jewelry Polisher supports jewelry repair and refurbishing activities. The Jewelry Polisher performs the final steps of repair and refurbishment services on merchandise, and does so at a level that is consistent with Helzberg's high standards for delivering quality customer care.

Specific Accountabilities include:

* Perform all requested and necessary finishing work on jewelry to include polishing, rhodium plating and cleaning of customer, pre-owned and vendor merchandise to support sales and customer service.

* Meet established deadlines for repair completion, refurbishment work and requested estimates.

* Produce an expected volume of work while maintaining an acceptable turn-around time and ensuring repair shop achieves budgeted expectations.

* Inspect all repair and refurbishment work to ensure a high level of workmanship before being sent to stores and customers.

* Properly spend supply expense dollars by maintaining adequate inventory levels without excess.

* Ensure that gold stock, findings, and loose stones are properly maintained and accounted for by accurately completing paperwork and properly storing materials.

* Contribute to maximizing the financial return of precious metal recoveries (hard scrap, filings, sweeps, vacuum bags, etc.) by following proper asset recovery procedures to achieve expected asset recovery ratio.

* Perform operations within company guidelines and procedures and keep shop clean and organized.

* Adhere to all safety-related procedures as outlined in the shop manual to reduce the risk of accidents.

* Answer questions from associates concerning repair policies and procedures.

* Work well with teammates to achieve results and willingly perform additional duties as assigned.

REQUIREMENTS:

* High school diploma and one to three years of related experience or training required.

* Basic knowledge of jeweler's tools, machinery and equipment required along with basic jewelry repair knowledge.

* Previous metal working or finishing experience preferred. Ability to be a good decision maker with strong problem-solving skills required.

* Must be detail oriented with good organizational skills and strong communication skills.