Waabigwan Mashkiki - Dispensary Technician

Job Description

Waabigwan prefers applications be submitted through our official Indeed job postings whenever possible.
Paper applications are available upon request, though online applications help reduce the risk of lost paperwork and support a more efficient hiring process.

Position Summary
We are seeking a dedicated and personable Part-time Dispensary Technician to join our team. This position will provide excellent customer service, assist and facilitate purchases at the retail cannabis dispensary. The Dispensary Technician is responsible for ensuring customers have a positive and productive experience while in the store by helping when needed and keeping the store looking clean, orderly, and well-stocked.

Essential Duties & Responsibilities

• The following are included; other duties may be assigned:
• Greeting customers when they walk through the door, check them in and take their order.
• Building rapport through conversation and honest recommendations.
• Informing customers of products or sales.
• Responsible to ensure accurate information is recorded in all POS and compliance systems.
• Calculates sales, collects money, and makes change.
• Reconciles cash from their till at the end of each day.
• Inviting the customer to join a loyalty program.
• Assisting in maintaining inventory, receiving orders, and checking deliveries.
• Assists with setting up merchandise displays on the sales floor, restocking inventory, and notification of depleted items.
• Collaborating with fellow team members to keep the sales floor area clean and always organized.
• Participates in in-service training.
• Assists with conducting inventory of merchandise periodically during the week

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

• Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
• Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; keeps technical skills up to date.
• Design - Generates creative solutions; uses feedback to modify designs; demonstrates attention to detail.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
• Managing Customer Focus - Promotes customer focus; establishes customer service standards; monitors customer satisfaction; develops new approaches to meeting customer needs.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Diversity - Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Consultative Selling - Qualifies potential customers; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions that meet customer objectives.
• Personal Appearance - Dresses appropriately for position; keeps self well groomed.
• Sales Skills - Achieves sales goals; overcomes objections with persuasion and persistence; maintains customer satisfaction; maintains records and promptly submits information.
• Attendance/Punctuality - Is…