Store Manager SAINT CLOUD MN

Store Manager – Lens Crafters

Requisition : 932326
Store #: 000312 Lens Crafters
Position: Full-Time

The overall mission of the Store Manager is to be a leader within the Lens Crafters organization and deliver key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

• Ensure the Lens Crafters team provides unsurpassed Customer Service
• Provide training and coaching to the team leveraging company‑provided programs
• Analyze reporting to create and implement action plans to improve store KPIs, including: NPS – Net Promoter Score; % Sales to Plan;
  Customer Count;
  Complete Pair;
  Labor;
  Training Saturation;
  Exam Growth; and others
• Attract and hire highly engaged team to ensure the store has the right people in the right place at the right time
• Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
• Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience
• Ensure all company‑approved safety programs are implemented and maintained consistently per standards to maintain a safe and fun working environment

• High school graduate or equivalent
• 4+ years management/supervisory experience
• Comprehensive knowledge of operations, processes and business implications
• Strong influencing and negotiating skills
• Team building and management skills
• Knowledge of current optical theory and merchandise
• Strong communicator and listener
• Strong basic math skills (addition, subtraction, multiplication, division)
• Sales skills
• Familiarity with cash register, computers and calculators
• Ability to manage time under aggressive deadlines

• College degree or equivalent
• State licensure (if applicable) and/or ABO Certification in non‑licensed states
• Lens Crafters Final Inspector Certification
• Lens Crafters Quality, Fitting and Adjusting Program
• Previous experience in customer service and retail
• Knowledge of current store merchandise
• High level of business acumen including detailed knowledge of LC Dashboard

59,653.

Competitive bonus and/or commission plan, health care, retirement savings, paid time off/vacation, and various employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the U.S. receive preference in accordance with Tribal Law.