Desk Representative

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work.

This position will be located in: Saint Cloud, MN

Final date to receive applications: Posted Until Filled

The City Desk Representative supports the operation functions of the city desk. Enters orders, fills orders, processes returns, is responsible for maintaining a clean, safe and well-stocked City Desk display area, maintains vendor catalogs and price sheets, informs proper departments of "stock outs", and maintains assigned inventory stock locations.

Essential Functions

• Provides customer service functions including, but not limited to, order entry, filling orders, processing returns, expediting, and technical assistance, Will Call, and other functions, as needed.
• Maintains a clean, safe and well-stocked City Desk display area.
• Displays specials and other promotion items to sell.
• Maintains vendor catalogs and price sheets.
• Informs proper departments of "stock outs", inventory discrepancies and other inventory problems or concerns.
• Maintains assigned inventory stock locations making sure the material put away has the correct locator and the shelves are kept neat and orderly.
• Abides by all safety requirements including wearing the required PPE gear.

Non-essential Functions

• Participates in the marketing planning and strategizing for Border States product lines, as needed.
• Participates in the implementation and success of marketing plans, as required.
• Attends sales meetings as required and keeps current on new products and applications.
• Assists with receiving, shipping and other warehouse associate functions, as required.
• Ensures all batched managed material is labeled accurately and inventoried, as needed.
• Performs other duties as assigned by supervisor or designate.

• Minimum of a 2-year business/trade degree preferred or equivalent work experience.
• Minimum of 1 year of prior warehouse, city desk, and/or sales experience with good knowledge of electrical products or systems preferred.
• Requires the ability to read, write, and speak in English.
• Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel and Word), internet, email, and SAP software.

• Excellent interpersonal, written, and verbal communication, reading skills.
• Ability to effectively plan and organize.
• Excellent customer service skills include being competent, accurate, responsive, and engaged.

Lift and carry requirements (weight and frequency):

• Lift from Floor to Waist:
  • < 10 lbs.
    
    - Occasionally
  • 10 to 25 lbs.
    
    - Occasionally
  • 26 to 50 lbs.
    
    - Occasionally
  • 51 to 75 lbs.
    
    - Occasionally
  • 76 to 100 lbs.
    
    - Occasionally
  • 101+ lbs.
    
    - Occasionally
• Above Waist Lift:
  • < 10 lbs.
    
    - Occasionally
  • 10 to 25 lbs.
    
    - Occasionally
  • 26 to 50 lbs.
    
    - Occasionally
  • 51 to 75 lbs.
    
    - Occasionally
  • 76 to 100 lbs.
    
    - Occasionally
  • 101+ lbs.
    
    - Not at all
• Unilateral Carry:
  • < 10 lbs.
    
    - Occasionally
  • 10 to 25 lbs.
    
    - Occasionally
  • 26 to 50 lbs.
    
    - Not at all
  • 51 to 75 lbs.
    
    - Not at all
  • 76 to 100 lbs.
    
    - Not at all
  • 101+ lbs.
    
    - Not at all
• Bilateral Carry:
  • < 10 lbs.
    
    - Occasionally
  • 10 to 25 lbs.
    
    - Occasionally
  • 26 to 50 lbs.
    
    - Occasionally
  • 51 to 75 lbs.
    
    - Occasionally
  • 76 to 100 lbs.
    
    - Not at all
  • 101+ lbs.
    
    - Not at all

• Sitting (a continuous period of being seated)
  - Not at all
• Standing (for sustained periods of time)
  - Frequently
• Walking (moving about on foot to accomplish tasks)
  - Continuously
• Bending/Stooping (downward and forward)
  - Occasionally
• Crawling
  - Not at all
• Climbing/Walking Stairs
  - Occasionally
• Reaching (extending arms in any direction)
  - Frequently
• Crouching/Squatting
  - Occasionally
• Kneeling
  - Occasionally
• Balancing
  - Frequently
• Repetitive Motion
  - Occasionally
• Trunk Rotation
  - Occasionally
• Pushing/Pulling
  - Occasionally
• Handling
  - Continuously
• Fingering
  - Frequently
• Talking
  - Continuously
• Driving (fork lift)
  - Occasionally
• Desk Work (computer, printer, fax, phone)
  - Continuously
• Use of tools
  - Frequently
• Hearing
  - Continuously
• Exposure (adverse weather & temperature)
  - Frequently
• Travel
  - Not at all

This job description is a summary of the…