Key Account Representative

Summary

The Key Account Representative is responsible for servicing the customer/shipper
base of ATS Logistics Services, Inc. by providing outstanding customer
service. This person will contact new and existing customers to secure
shipments for current and future shipments; evaluate and maintain a shipper base
in the data system on an ongoing basis; and maintain updated information on all
available shipments. This person must understand the ATS value proposition and
be able to articulate to others. Creating long term customer retention and
loyalty are primary responsibilities of this position.

Education and Experience

Higher education (two- or four-year degree) preferred but not required.
One or more year(s) experience B2B customer service preferred.
A firm understanding of marketing, sales, and customer service principles.
Self-starter with a strong entrepreneurial spirit.
Strong computer skills, including Microsoft Office (Word, Excel, and
Outlook) and the internet (social media, internet database and research tools).
Strong sales and negotiation skills.
Strong analytical and problem-solving skills.
Excellent time management and organizational skills.
Strong customer service skills.
Strong interpersonal skills.
Hard-worker with a drive for results who can persevere in the face of
resistance or setbacks.
Strong work ethic and sense of integrity; trustworthy.
Creative in brainstorming and proposing new ideas and solutions to existing
problems.
Excellent communication skills (verbal, written, listening).
Willing and able to travel infrequently, including overnight travel.

Essential Duties and Responsibilities

Effectively respond to incoming inquiries from customers, utilizing
extensive knowledge of ATS's transportation and logistics services.
Manage day-to-day needs of customers, with emphasis on order entry and
tracking.
Use service-centric processes to build long-term relationships with
customers.
Manage and grow existing business, while identifying and closing new
business utilizing direct mail, networking, and effective telephone sales
techniques.
Negotiate and quote rates with customers, entering and recording all terms
and conditions of shipment agreements on a daily basis.
Interface with national sales representative and Logistics operations team
to manage the account and provide outstanding service after the sale.
Proactively communicate with national sales representatives the status of
each account and any issues that may impact the overall customer relationship
with ATS.
Speak clearly and persuasively in positive or negative situations; listen
and get clarification; respond effectively to questions; write clearly and
informatively; able to read and interpret written information.
Balance team and individual responsibilities; give and welcome feedback;
contribute to building a positive team spirit.
Set and achieve challenging goals in support of department goals.
Position may require work responsibilities outside of normal business hours,
and infrequent travel may be required.
In support of ATS's culture, all employees are expected to consistently,
effectively and reliably perform in accordance with the Company's values as set
forth in our core competencies and behaviors (All Employee Competencies).
Performs other duties and responsibilities as assigned.

Physical Demands

The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential function of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.

This position performs work primarily in an office setting.

Constantly in a stationary position and occasionally will move around.
Constantly operates a keyboard and mouse and constantly utilizes a computer
monitor(s).
Constantly conversing with internal and external customers in person or via
phone system.

Benefits

Advancement Opportunities
Competitive Base Salary
Excellent Earning Potential through Monthly Incentive Opportunity
Comprehensive Benefits Package
Paid Time Off (PTO) Accrual from Date of Hire

Compensation & Benefits

Base salary of this position is $40,000 - $60,000 with additional
opportunity to earn incentive based on goal attainment. Base salary offered is
determined by relevant experience, education, certifications, and geographic
location as compared to others doing substantially similar work. In addition to
the base salary, employees may be eligible for performance-based incentives,
which can vary depending on individual and/or company performance.
Anderson Trucking Service is committed to supporting our employees with a
comprehensive benefits package. Employees will have the opportunity to enroll in
a variety of benefit programs including health, dental, and vision insurance, as
well as a 401k retirement savings plan effective on the first of the month
following 60 days of employment. Additionally, we provide paid holidays, paid
time off, access to professional development opportunities, wellness programs,
and employee assistance…