Key Account Representative

Key Account Representative, ATS Logistics

Grow. Earn. Impact.

Customer Service is the force that fuels our success. We’re looking for a motivated, energetic self‑starter ready to learn, build strong relationships, and proudly represent the ATS brand from day one.

You thrive in a performance‑driven environment where effort equals reward. Key Account Representatives have an annual on‑target incentive earning potential of $3,500–$13,000+ with an overall earning potential of $60,000+.

• Service the customer/shipper base by providing outstanding customer service and securing shipments for current and future customers.
• Evaluate and maintain the shipper base in the data system on an ongoing basis, keeping shipment information updated.
• Respond effectively to incoming customer inquiries using extensive knowledge of ATS’s transportation and logistics services.
• Handle day‑to‑day customer needs with a focus on order entry and tracking.
• Build long‑term relationships with customers using service‑centric processes.
• Manage and grow existing business while identifying and closing new business through direct mail, networking, and effective telephone sales techniques.
• Negotiate and quote rates, recording all terms and conditions of shipment agreements daily.
• Collaborate with national sales representatives and the Logistics operations team to manage accounts and provide outstanding service after the sale.
• Proactively communicate account status and potential issues to national sales representatives.
• Communicate clearly and persuasively, listen to and clarify questions, write clearly, and interpret supplied information.
• Balance team and individual responsibilities, welcome feedback, and contribute to a positive team spirit.
• Set and achieve challenging goals in support of department initiatives.

• Results‑driven communicator who is persuasive, professional, and confident across calls, emails, and customer interactions.
• Customer‑focused and service‑oriented with experience or strong transferable skills to excel quickly.
• Highly organized and proactive, with strong follow‑through and attention to detail.
• Tech‑savvy and comfortable with CRM platforms such as Salesforce, Hub Spot, and similar tools.

• Competitive base salary and incentive structure.
• Career growth pathways, including enterprise‑wide opportunities and leadership development.
• Comprehensive benefits: health, dental, vision, 401(k), PTO, and more.
• Ongoing professional training and development.
• Tools, technology, and support to help you sell effectively.
• Growth, recognition, and a collaborative culture.

Total cash compensation range is $45,000+ to $60,000+ for this position; base salary starts at $40,000 to $42,000+ and the role is eligible for incentives ranging from $3,500 to $13,000+ annually based on individual performance.

Employees may enroll in a variety of benefit programs, including health, dental, and vision insurance, a 401(k) retirement savings plan effective on the first of the month following 60 days of employment, paid holidays, paid time off, professional development opportunities, wellness programs, and employee assistance resources.