Account Development Representative

About Indelco Plastics

Indelco Plastics is a leading supplier of corrosion‑resistant thermoplastic products for fluid control and storage. With 13 locations across the Midwest and representing over 70 industry‑leading manufacturers, we provide opportunities for growth and professional development in a supportive, inclusive environment.

Indelco is seeking a driven, customer‑focused ADR to proactively grow revenue within an assigned portfolio of accounts. The role focuses on identifying opportunities, strengthening customer relationships, reactivating dormant accounts, and generating profitable growth through consistent outbound engagement. The ADR manages inbound marketing leads and uses sales intelligence platforms and project bid services to identify new opportunities, partnering with Outside Sales Representatives while independently managing account development activities.

• Drive profitable revenue growth within an assigned account portfolio.
• Increase customer share‑of‑wallet through cross‑selling, upselling, and solution‑based selling.
• Reactivate dormant and underdeveloped accounts.
• Qualify and develop inbound and outbound sales leads into opportunities.
• Identify, qualify, and coordinate larger opportunities with Outside Sales when appropriate.
• Become a trusted resource for customers by developing strong product knowledge and long‑term relationships.

• Develop and execute a proactive outbound call and email strategy for assigned accounts.
• Review and qualify inbound leads generated through Indelco’s website and Salesforce CRM, filtering out unqualified inquiries and ensuring high‑potential opportunities receive timely follow‑up.
• Manage the lead qualification process by working opportunities directly or assigning qualified opportunities to the appropriate Outside Sales Representative.
• Utilize Salesforce CRM to document activities, manage opportunities, and maintain a high‑quality sales pipeline.
• Proactively identify new prospects and projects using sales intelligence and lead generation tools such as Zoom Info, project bid platforms, and other business‑development resources.
• Research target accounts, decision makers, and upcoming projects to build a consistent pipeline of qualified opportunities.
• Build relationships with purchasing, operations, maintenance, engineering, and other key customer contacts.
• Identify customer needs and recommend products and solutions that create value.
• Generate, prepare, and actively follow up on quotations to maximize conversion rates.
• Identify new applications, projects, and cross‑selling opportunities across Indelco’s product portfolio.
• Partner with Outside Sales Representatives on strategic opportunities and account plans.
• Collaborate with Customer Service, Purchasing, and Operations to deliver an outstanding customer experience.
• Occasionally travel locally to visit customers, strengthen relationships, and support sales opportunities alongside or independently of Outside Sales as appropriate.
• Continuously expand knowledge of Indelco products, suppliers, industries, and applications.
• Represent Indelco with professionalism, responsiveness, and a strong commitment to customer success.

• 2+ years of experience in inside sales, account development, customer service, business development, or a related B2B sales role.
• Experience in qualifying sales leads, managing CRM pipelines, or supporting business‑development activities.
• Equivalent experience in industrial distribution or customer‑facing technical sales.
• Excellent verbal and written communication skills.
• Confidence in initiating outbound customer calls and developing business opportunities.
• Strong organizational, time‑management, and follow‑up skills.
• Experience using Salesforce CRM, Microsoft Office, and sales intelligence tools such as Zoom Info.
• Experience with industrial distribution, manufacturing, pipe, valves, fittings, pumps, stainless steel tubing, or related industrial products.

• Professional and customer‑focused.
• Curious with a continuous learning mindset.
• Persistent and results‑oriented.
• Highly organized with strong attention…