Inside Sales Representative

Key Responsibilities

• Prospect and engage decision-makers through outbound phone and email outreach
• Qualify leads based on customer needs, budget, timeline, and fit and hand-off to salesperson
• Set meetings and appointments for field sales representatives and generate work orders
• Clearly communicate Smart Care’s value proposition and overcome basic objections
• Maintain accurate activity, lead status, and notes in CRM and sales tools
• Collaborate with marketing and sales to support campaigns and initiatives
• Provide feedback to improve messaging, scripts, and outreach strategies
• Meet or exceed SQL and activity goals

• Professional, results‑driven, and motivated to build a sales career
• Comfortable making outbound calls and communicating via email with sales aptitude
• Strong listening, communication, and organization skills
• Ability to manage time effectively and work independently
• Positive, team‑oriented attitude

• Bachelor’s degree preferred OR 1–2+ years of experience in sales, customer service, lead generation, or cold calling
• B2B services sales experience a plus
• Familiarity with CRM and sales/marketing tools, and/or Microsoft Office
• Understanding of sales funnel and lead qualification concepts

Smart Care is a national repair and service provider for commercial food service, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand‑alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status.

All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at

Smart Care is a national repair and service provider for commercial food service, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand‑alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Our strong reputation and leading customer service stems from our high‑quality technician base, breadth of services and quick response times.

We are OEM-agnostic with the ability to service more than 10,000 types of equipment – giving you a valuable, single source provider to all your kitchen and refrigeration equipment needs.

As we continue to build upon our foundation of world class technicians and national coverage, it is centered around how to better serve our broad range of customers – from grocery to restaurants, from corporate dining to hospitality, from large entertainment venues to higher education, from cold storage to convenience stores, from healthcare to casinos.