Field Service Technician-Network Specialist

Field Service Technician – Network Specialist

Job :  
• Company: TDS Telecom
• Pay Range: $27.62 - $41.42 per hour

Job Location s:
Monticello, Saint Cloud, Maple Grove, Blaine (MN)

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities.

Responsibilities

• Installs, troubleshoots, tests, splices, repairs, and maintains telecommunications and network equipment, including telephone equipment, customer premise equipment, Video/CATV/DBS, fiber optic and copper facilities, and other TDS products for new and existing customers.
• Installs, configures, maintains, and repairs PBX, Key Systems, Centrex Systems, business systems, fiber terminals, POTS, ISDN, DSL, T‑1s, DS3s, carriers, paging, and wireless.
• Identifies location of defective cable using test equipment and repairs buried, aerial, and customer cable; locates and marks company underground and buried facilities.
• Performs pole climbing and operates construction equipment as required.
• Maintains log of locate requests and performs cable fault acceptance tests on newly constructed facilities.
• Installs, troubleshoots, tests, repairs, and maintains central office equipment and auxiliary equipment, maintaining backups and providing functional support.
• Provides advanced troubleshooting support and responds to dispatches.
• Maintains record systems (cross‑connects, line groups, network elements).
• Provides excellent customer service and proactively educates and sells TDS products and services.
• Performs project management for installation of systems and related tasks.

Required Qualifications

• 2+ years technical telecommunications experience OR current/prior military service with honorable discharge.
• At least 1 year of basic fiber optic or copper cable splicing and repair, installation, or switch training.
• Valid driver’s license.
• Ability to follow TDS attendance guidelines.

Other Qualifications

• Must successfully complete customer‑specific requirements, including background check.
• Availability for on‑call/standby responsibilities and occasional travel; willingness to work overtime.
• Completion of all components of the Safety Course curriculum.
• Ability to maintain DOT requirements for operating vehicles with a combined GVRW of >10,000 lbs.
• Understanding of telecommunication products such as fiber optic transmission, structured wiring, PBX, Centrex, switch maintenance, and related systems.
• Proficiency with computer applications including MS Office, plant record systems, and trouble/repair/dispatch systems.
• Independent decision‑making ability with minimal supervision.
• Demonstrated customer service and sales skills.
• Organizational and multitasking skills.
• Physical capacity to operate heavy construction machinery, dig, lift, and climb; ability to lift up to 100 lbs.
• Willingness to work various/swing shifts.
• Ability to drive vehicles with manual transmissions.

Benefits

Associates scheduled to work 20 or more hours per week have access to comprehensive benefits including medical, dental, vision, life insurance, 401(k), paid vacation and sick leave, paid holidays, parental leave, adoption support, and wellness programs.

Associates working 30 or more hours per week additionally receive short‑term and long‑term disability, employee discounts, education assistance, and paid volunteer time.

Physical Demands and Work Environment

The role requires regular sitting, standing, writing, and computer use; frequent communication with customers; moving and reaching for items; stooping, kneeling, crouching, crawling; lifting up to 50 lbs and occasionally up to 100 lbs; and operating heavy equipment in outdoor and indoor environments with possible extreme weather conditions.

Who is TDS Telecom?

TDS Telecom provides high‑speed internet, TV entertainment, and phone services to diverse communities across the U.S., with a focus on expanding fiber optic networks to connect people worldwide.

At TDS, we are committed to Equal Employment Opportunity (EEO) and value diversity in our workforce.

Pay Transparency

The listed pay range reflects the minimum and maximum base salary. Actual offers may vary based on skills, experience, location, and role‑specific competencies.

Pay Range: $27.62 – $41.42 per hour