Training & Outreach Manager; Customized Training Rep

Position: Training & Outreach Manager (Customized Training Rep)

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

Working Title:
Training & Outreach Manager (Customized Training Rep)

Institution:
St. Cloud Technical and Community College

Classification

Title:



Customized Training Rep

Bargaining Unit / Union:
214:
Minnesota Association of Professional Employees

City:
St. Cloud

FLSA:
Job Exempt

Full Time / Part Time:
Full time

Employment Condition:
Unclassified - Unlimited Academic

Salary Range:

Job Description

The Training & Outreach Manager (TOM) is responsible for assessing, developing, implementing, managing, and evaluating customized training programs for a diverse range of clients, including businesses, government agencies, professional associations, non-profit organizations, workforce centers, and individual learners.

Training programs may focus on areas such as health and human services, manufacturing, skilled trades, business operations, or professional development.

Key Responsibilities:

• Achieve sales revenue goals established in the Customized Training department's annual budget.
• Build and maintain strong client relationships by managing engagement throughout the training lifecycle, from initial consultation to successful contract fulfillment.
• Oversee all operational processes related to training delivery to ensure high-quality execution and client satisfaction.
• Support program development by identifying industry and client needs and coordinating appropriate training solutions.
• Recruit and collaborate with qualified instructors to deliver effective and relevant training programs.

Salary Range: $30.23-$53.58

Minimum Qualifications

• 5 or more years of experience in health and human services, manufacturing, skilled trades, business, sales, or training. An Associate's degree in a related field could be substituted for 6-months of experience and a Bachelor's degree in a related field is 12-months.
• Must possess a valid Class D Drivers License and be able to travel statewide as required;
• Strong customer relationship development skills with the ability to motivate, and drive operational outcomes, paired with excellent verbal and written communication and strong organizational skills.
• Knowledge of business operations to assess and determine client needs.
• Experience in managing multiple complex projects with strong attention to detail.
• Ability to work independently and to perform in a team environment as needed.
• Ability to adhere to State, System, and College policies and procedures.
• Results-oriented and client-focused.

Physical Requirements, with or without reasonable accommodations:

• Occasionally move and/or transport items weighing up to 40 pounds safely.
• Ability to perform in a work environment which may include the following physical functions:
  • Frequent:
    Maintain stationary position for long periods of time, move through areas to monitor training, communicate effectively with customers/stakeholders.
  • Occasional: transport materials.

Preferred Qualification

• Degree in related field.
• Experience in sales or revenue-generating endeavors with an emphasis on developing customer base.
• Knowledge of adult learning concepts and practices, and ability to develop training programs to meet identified objectives.
• Established network of industry contacts including potential clients, instructors/trainers and business or community partners for training and continuing education projects.
• Experience using a CRM (Customer Relationship Management) system.
• Experience managing or supporting grant-funded programs, including application development, compliance, reporting, and coordination with funding agencies and employers;
• Process improvement and project management skills and experience.
• Bilingual/multilingual in Spanish, Somali, French, Hmong, or other languages that reflect our student body, workforce, and communities.

Other Requirements

In accordance with the Minnesota State Colleges & Universities (Minnesota State) Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota State's vehicle use criteria and consent to a Motor Vehicle Records check.

A job offer may be contingent upon…