Scheduling and Service Support Specialist Job Saint Cloud area,Minnesota USA,Transportation

Resume and cover letter are required. Incomplete applications will not be accepted for consideration.

Salary range: $

This position will remain open until filled with preference given to applications received by Sunday, August 2 by 4:00PM
Primary Objective of Position

The Scheduling and Service Support Specialist is responsible for all transit operator and dispatcher scheduling. This position maintains the Fixed Route and Dial-a-Ride system scheduling and service adjustments in consultation with Operations Managers and Street Supervisors. Maintains computer software with updated scheduling and updates to service and planning functions.

Essential Functions of the Position

Essential duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific duties does not exclude them if the work is similar, related or logical to the position.

Prepares and maintains all operator and dispatcher schedules in accordance with the collective bargaining agreement, personnel policies and established procedures to ensure adequate staffing

Utilizes and maintains scheduling software to effectively and efficient staff all shifts
Schedules all safety sensitive drug and alcohol random testing as part of Metro Bus’ Drug and Alcohol Program
Schedules all special transportation events
Prepares Operator and Dispatcher work schedules
Administers work and vacation bidding process
Adjusts schedules accordingly based on unplanned absences and service needs
Documents scheduling issues and violations per the collective bargaining agreement and Metro Bus personnel policies

Provides service support to the Operations department as directed by the Operations Manager

Performs operator and dispatcher fit for duty checks
Maintains charter exemption information related to routes, runs and extra work details

Provides labor relations support to the Operations Managers and Director of Human Resources

Attends employer negotiation committee meetings to provide input regarding labor negotiations strategies; attends labor negotiation sessions when requested. Has access to labor relations data and prepares draft negotiation language and provides input as requested by the management team
Under the direction of the Operations Manager, schedules fact-finding and/or disciplinary meetings; informs employees of right to union representation and schedules Union Steward attendance in meetings upon employee request
Provides actual performance and procedure data to the management team during contract negotiations

Communicates courteously and professionally and maintains respectfully working relationships with coworkers and customers in carrying out job functions

Performs all job duties in compliance with safety guidelines and with an ongoing awareness of safety practices

Knows and follows safety rules and guidelines as well as sound work and safety practices in order to accomplish the job objectives and avoid injury or loss
Wears proper protective equipment when policy requires or conditions indicate a need exists and utilizes proper body mechanics and ergonomics while performing work
When potentially unsafe conditions are observed, makes efforts to avoid or correct them if they are controllable and draws them to the attention of the responsible supervisor or safety representative in a timely manner

Performs other duties and activities as assigned

Minimum Qualifications

The job requires a two (2) year degree in administrative support, business, or related field and two (2) years of operations, scheduling, or business/office management experience or an equivalent combination of education and experience. A valid driver’s license or evidence of equivalent mobility is also required.

Knowledge, skills and…