Customer Specialist

Location: St. Francis, WI (On-Site)
Department: Sales & Operations
Employment Type: Full-Time
Compensation: Starting at $21.00 per hour plus benefits

Superior Equipment & Supply Co. is a leading food service equipment and supply company. We are committed to operational excellence, disciplined growth, and delivering measurable value. We are building a high-performance team — and this role is critical to that mission.

This is an operational leadership support role that directly impacts revenue retention and process efficiency.

• Answer incoming calls professionally and efficiently
• Proactively follow up on quotes, orders, and open issues
• Build and maintain structured Customer Reorder Guides
• Document account preferences and purchase history

• Process manufacturer warranty claims within 24 hours
• Coordinate service technicians and installers
• Track all open service tickets through resolution
• Provide proactive status updates to customers

• Back up POS/register operations as needed
• Engage walk-in customers professionally
• Ensure products are properly labeled and priced
• Maintain showroom organization and presentation standards

• Assist with marketing mailings and promotions
• Prepare customer communications
• Identify workflow improvements and suggest process enhancements
• Response Time: 95%+ same-day response to inquiries
• Warranty Processing: Claims processed within 24 hours
• Service Resolution: No unresolved tickets beyond 14 days without update
• Accuracy: 99%+ POS transaction accuracy

• 2+ years customer service, operations, or retail support experience
• Strong organizational and documentation skills
• Ability to manage multiple priorities in a fast-paced environment
• Bi-lingual Spanish is required.

• Starting Pay: $21.00 per hour
• Monthly performance bonus tied to measurable KPIs
• Opportunity to take ownership of outcomes in a growing company
• Supportive team focused on solution-oriented results