Pharmacy Tech Float - MKE Area

Major Responsibilities

• Develop competency in servicing pharmacy customers including obtaining and recording initial demographic and other required information, data entry of required information into the pharmacy system for record keeping, insurance verification and label generation purposes, and cashiering.
• Develop competence in dispensing and delivery of medications. This includes developing competence in the department’s use of information systems, technology, and automation use for dispensing, storage of medications and clerical duties.
• Develop competence in insurance and third‑party billing functions including data entry of customer demographics and third‑party information, obtaining prior authorizations from appropriate third‑party carriers, maintaining files of prior authorization, investigating and correcting errors in submission to third parties and handling private insurance, workers' compensation, and third‑party insurance coverage and prescription‑related issues.
• Develop competence in clinical support needs such as but not limited to DIR fees.
• If applicable per assigned work location and workflow scope, promote the sale of and assist customers in the appropriate selection and fitting of diabetic footwear, submit insurance billing (Medicare, Medicaid, and commercial), and maintain documentation records.
• If applicable, float technician develops competency in pharmacy workflow across multiple Aurora Pharmacy locations.
• Develop competence in pharmacy procedures and documentation as required, satisfying legal, regulatory, and department requirements of pharmacy practice.
• Comply with legal, regulatory, accreditation standards. This includes (but is not limited to) controlled substance procedures and USP requirements.
• Demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served, including knowledge of growth and development over the life span, ability to assess patient data and interpret appropriate information to identify age‑specific needs, and provide required care as described in the department's policies and procedures.

• Licensure (IL only):
  State of Wisconsin (registration).
• Pharmacy Technician or Pharmacy Technician Student;
  Certification (CPhT) issued by PTCB or ExCPT within two years of hire, or sooner if required by law. Must sit for the certification exam at least one time within the first year of employment.
• Patient‑facing teammates may be required to have three certifications:
  Immunization, BLS through an entity approved by Advocate Health, and non‑vaccine injectable to be granted from the state of WI or, if from out of state, the program must be approved by the Accreditation Council for Pharmacy Education (ACPE) or by the WI Pharmacy Examining Board.

• High School Graduate

• No experience required

• Good mathematical skills
• Attention to detail
• Good customer service, communication, organization, problem resolution, and process development skills
• Basic computer skills
• If applicable per assigned work location and workflow scope, diabetic shoe fitting certification is required and will be obtained through on‑the‑job training.
• Life support training courses may be required depending on department discretion.

• Ability to stand for long periods of time.
• Ability to walk, lift, squat, bend, twist, crawl, kneel, climb and reach about shoulder height throughout the work day.
• Lifts, carries, and/or pushes/pulls various items (bags, boxes, carts, etc.) while utilizing proper technique.
• Ability to deliver medications via patient preferred mode (bedside, curbside, etc.).
• Flexibility to travel among Aurora Pharmacy locations.
• Must be able to lift up to 35 lbs from floor to chest level.
• Must be able to lift and carry up to 35 lbs at waist height a reasonable distance.
• Must be able to push/pull with 30 lbs of force.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. The incumbent may be required to perform other related duties.