Sales Account Manager

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies.

Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding.

From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order.

Quill's Inside Sales Site Developer Team is looking for inside sellers that are go-getters, confident, self-motivated and goal oriented. As an Inside Sales Site Developer, you will partner with our account managed team, who manage Quill's largest customer base (both public and commercial sectors), to call on deeply inactive or prospect customer locations to drive reactivation and conversion.

What you'll be doing:

Make daily calls to Quill customers who have not placed an order in 4+ months

Make daily calls to prospect locations that are affiliated with a managed customer entity (enterprise)
Leverage order history, specialized customer offers and the value of Quill to place an order to reactivate the customer to meet monthly quotas and key metrics

Maintain robust channel of communication between customers and account manager to articulate customer trends and pricing solution enhancements

Collaborate with sales specialists and support partners to drive revenue beyond traditional office supplies, including furniture, technology, large value quote and print/promo opportunities

Maintain accurate and up-to-date records in CRM, including activity logs and pipeline

Seek ways to constantly improve, absorb and apply manager and peer led coaching

Meet and exceed monthly/quarterly quotas & key metrics

Make a highly positive impact on culture and team - work well with others, share learnings, build trust and lead by example

What you bring to the table:

You are a highly driven, competitive, results-oriented person that leverages your communication and persuasion skills to strategize, grow, and close growth-based opportunities

Strong performance in an environment that requires adaptability to change

Self-starter, results oriented

Not afraid to ask questions. You view challenges as opportunities

You know the only way to handle rejection is to try again

Culture is important to you, and you want to positively impact your environment and coworkers

You know every conversation is different; you think dynamically and remain calm under pressure

You believe the best process is derived through constant improvement and sharing best practices

Critical thinking and problem-solving skills

Excellent verbal and written communication skills

What's needed

- Basic Qualifications:

High School Diploma or GED1+ year of related experiences in sales or customer service in a business-to-business environment

Ability to work onsite in Lincolnshire for in person training during the first two weeks

Able to work an 8-hour shift between 7:00 AM-6PM and in person 4 days a week (hybrid model)
Knowledge of key Microsoft applications (Excel, PowerPoint, Outlook)

What's needed

- Preferred Qualifications:

Experience using CRM tools, or a comparable sales/CRM tool1-2 years' experience in a sales environment

Proven ability to achieve sales role metrics; consistently meets or exceeds productivity goals

Strong organization and time management skills

We

Offer:

Inclusive culture with associate-led Business Resource Groups
112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.