Specialist , Front Desk, Thayne Center; Part Time

Overview

The Front Desk Specialist in Thayne Center for Student Life, Leadership & Community Engagement assists with office coverage at our South City Campus. This role is critical in the Thayne Center’s mission to provide a sense of belonging to SLCC’s diverse community by welcoming and supporting visitors including SLCC students, student leaders, faculty, and staff. Provide office coverage during business hours.

The Front Desk Specialist must gain, maintain, and communicate directory knowledge of the Thayne Center and its services to ensure visitors successfully connect with appropriate staff and resources.

Schedule:

Maintain regular office hours at South City Campus and Taylorsville Campus. Monday, Tuesday, Thursday at South City Campus 9:00 am–4:00 pm and Wednesday at Taylorsville Campus 8:00 am–4:30 pm.

• Learn departmental policies and procedures.
• Learn a breadth of programs and contacts.
• Prior customer service experience.
• Clear verbal and written communication skills.
• Communicate regularly with office staff about busy times to ensure uninterrupted service during business hours.
• Assist with office forms (including virtual platforms), keep copies on hand, update information, and explain processes to guests, staff, faculty, and students.
• Maintain a neat and tidy office environment, including oversight of shared spaces.
• Inventory and maintain office supplies and materials, ensuring they are stocked and stored.
• Follow opening and closing responsibilities as directed.
• Assist in implementing scheduled programs as requested.
• Provide customer service and an engaging environment.
• Foster a welcoming environment, encouraging students to remain involved with the Thayne Center; respond courteously and promptly to telephone and walk-in inquiries.
• Provide front-desk customer service, perform clerical functions, and disseminate messages accordingly.
• Learn about the Thayne Center’s programs and the duties of all staff.
• Assist guests, staff, faculty, and students with inquiries and redirect them to program staff; learn key systems and help students and advisors navigate relevant platforms (e.g., campus groups).
• Maintain a professional atmosphere in the office and help keep it looking professional.
• Approve advertising and posting in accordance with institutional policy.
• Document approvals.
• Clearly communicate with other offices on campus to ensure proper arrangements for scheduled activities and events.
• Learn nearby office locations and direct guests, staff, faculty, and students to other resources as needed.
• Assist with program equipment rental under direction of a coordinator, implement program equipment rental procedures, and demonstrate proper equipment use to students or advisors.
• Communicate return procedures, including documentation via email.
• Complete equipment rental paperwork.
• Verify cleanliness upon return.
• Conduct regular checks of the area to ensure the office space is maintained, and unneeded equipment is properly stored; work individually and in a team.
• Present clear and concise information orally and in written reports.
• Communicate effectively and maintain good working relationships with peers and students across the college, including people with different abilities, cultures, racial and ethnic backgrounds, sexual orientations, gender identities, socio-economic backgrounds, and ages.
• Participate in and contribute meaningfully to team meetings and Thayne Center’s programs; adapt to changes in technology, policies, and organizational structure.
• Attend meetings and programs on multiple campus locations and sites.
• Other duties as assigned.

• High School Diploma.
• One year of receptionist experience or similar.