Shift Lead - St. George Shelter

Grave Shift (12 am - 8 am) – Full‑Time Position

The Switch Point Shelter Shift Lead oversees daily shelter operations while supporting individuals, families, and veterans experiencing homelessness. This role leads assigned shift activities, including client screenings, intakes, admissions, documentation, room checks, chore coordination, medication oversight, volunteer supervision, meal support, and distribution of personal care items in accordance with policy. The Shift Lead promotes a safe, respectful, and well‑organized shelter environment by providing crisis intervention, safety planning, and de­escalation support;

reinforcing community living guidelines and professional boundaries; completing program exit procedures; maintaining confidentiality; and ensuring accurate communication logs, phone documentation, perimeter checks, housekeeping, and timely reporting of suspected neglect or abuse.

• Reports to Site Director—maintains clear communication regarding Overflow clients, staff and operations; reports concerns, seeks guidance, shares feedback, etc.
• Understand and implement Switchpoint’s mission, vision and guiding principles.
• Adhere to Switchpoint policies and procedures including Code of Conduct, Privacy and Confidentiality, Professional Boundaries, etc.
• Maintain a calm demeanor and model positive behavior.
• Participate in staff meetings as assigned.
• Work with a team to oversee the day‑to‑day operations and upkeep of the site grounds and buildings.
• Provides staff supervision using positive and clear communication to ensure consistency and unity among the team.
• Collaborate and communicate regularly with site director, other shift leads and assigned staff to ensure consistency and quality of service.
• Conduct Intakes as needed on assigned shift—ensuring site rules and regulations are communicated clearly.
• Collaborate and coordinate with other agencies and organizations aiding Overflow clients.
• Supervise and promote a safe and healthy environment for Overflow residents.
• Provide crisis intervention as needed; de‑escalate situations and quickly resolve conflicts with/between residents; be sensitive to recognize symptoms of those who have severe mental health disorders and mental breakdowns.
• De‑escalation skills.
• Other duties as assigned.

• Shift Leads are responsible for leading, training and communicating with all staff working their assigned shift.
• Ensure that the Shift Duties are completed on your assigned shift, including keeping site clean and safe.
• Lead by example and train your team to embody the Switchpoint Mission, Values and Guiding Principles—showkindness and compassion with accountability.
• Check‑in with each team member regularly to provide positive feedback, constructive criticism, set/follow‑up on goals, etc.
• Complete Personal Improvement Plan with employees when warranted.

• Create the schedule for their assigned shift.
• Each week’s schedule must be done by the Sunday prior.
• Minimum 5 Support Staff per shift.
• Each staff member should be scheduled for 4‑5 shifts per week (Sun‑Sat).
• Overtime must be approved by Site Director.
• Ensure that enough staff are present for each shift.
• All staff should follow the Overflow Absence/Tardy Policy.
• Once the schedule is posted, staff are responsible to find coverage for assigned shift if they need to call out.
• Shift Lead and Site Director must be notified of any changes to the schedule.
• Maintain a calm demeanor and model positive behavior.
• Participate in staff meetings as assigned.
• Work with a team to oversee the day‑to‑day operations and upkeep of the site grounds and buildings.
• Provide staff supervision using positive and clear communication to ensure consistency and unity among the team.
• Collaborate and communicate regularly with site director, other shift leads and assigned staff to ensure consistency and quality of service.

• Report critical incident(s) immediately to Site Director.
• Complete incident reports within 12 hours of occurrence.
• Ensure documentation of shift in daily logs.
• Review, and ensure team reviews daily logs regularly.

• Minimum 2 years’ experience in Human…