Operations Utility Specialist

Summary

The Operations Utility Specialist reports to the Operations Manager and plays a vital role in recovering revenue and ensuring accurate waste service billing by conducting on‑site audits for cities with outstanding waste management debt. This position is 90% field‑based and requires visiting residential and commercial locations to verify occupancy status, tag containers (barrels), and confirm that customers are being billed correctly.

• Drive to service locations to conduct field audits and verifications.
• Tag barrels and verify that the number of containers matches billing records.
• Assess and document property occupancy status (vacant or occupied).
• Communicate with customers in English and Spanish to resolve billing questions and confirm payment status using real‑time access to Soft‑Pak.
• Utilize tablet‑based applications to complete audit documentation and record collection efforts.
• Work from stop‑service and delinquent account lists provided by the Collections team.
• Attempt in‑person payment discussions or provide guidance for resolving outstanding balances.
• Identify service discrepancies, billing issues, and potential revenue recovery opportunities.
• Reconcile audit data with internal systems and provide regular reports to management.
• Maintain professional and respectful interactions with all customers in the field.

• Valid ClassC driver’s license with a clean driving record (H‑6 may be required).
• Strong customer service, communication, and interpersonal skills.
• Proficient in the use of laptops, tablets, and mobile field applications.
• Excellent attention to detail, documentation, and record‑keeping.
• Ability to work independently with minimal supervision in a field environment.
• Flexibility with work schedule and ability to adapt to shifting priorities.
• Familiarity with residential collection and route systems is a plus.
• Capable of navigating efficiently using maps or GPS.
• Able to meet the physical demands of the role with or without accommodations.

• High School Diploma or GED.
• Bilingual in English and Spanish (verbal and written communication required).
• Previous experience in the waste management, collections, or field auditing industries.
• Working knowledge of Soft‑Pak or similar route/account management systems.
• Experience resolving customer billing issues or performing utility verifications.
• Knowledge of city codes or municipal regulations related to waste services.
• Strong conflict resolution and de‑escalation skills in customer interactions.
• Ability to interpret service and billing data to identify trends or discrepancies.

• Physical:
  • Seeing, hearing, & smelling continuously.
  • Problem solving, oral communication, analytical ability, eye/hand coordination, organization, concentration, working with interruptions & interpersonal abilities continuously.
  • Standing, walking, handling (holding), balancing, bending, crouching, kneeling, pushing, & reaching continuously.
  • Sitting & wrist motion occasionally.
• Environmental:
  • Exposure to dust, smoke, fumes, odors, noise, grease, oil, hot/cold temperatures, & vibration continuously.
  • Exposure to electrical hazards, chemicals, standing on concrete, and uneven or slippery surfaces frequently.
  • Works inside & outside.

$22.00 - $28.00 hourly.

• Competitive wages
• Comprehensive benefit package:
  Medical, Dental, Vision
• 401(K)
• Life insurance
• Paid vacation and sick time
• Career planning and recognition programs
• Professional development and learning opportunities

EEO/M/F/disability/veteran.