Client Service Specialist

Please Note:

This is a Utah-based hybrid position requiring regular in-office days each week. Employment contingent on background and credit checks.

At Bamboo

HR, we’re all about setting people free to do great work, and we believe AI is a powerful partner in that mission. We’re leaning into intelligent tools to streamline our workflows, giving us more time for high-impact innovation. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR.

Join Bamboo

HR as a Client Service Specialist and help clients with hiring, performance management, and compliance. Gain valuable HR experience while working with a company that values doing the right thing for both clients and employees. Use your digital navigation and problem-solving skills to assist clients who can’t get enough of our software. You’ll be part of a supportive and fun team dedicated to creating exceptional client experiences.

This is a full‑time position.

• You’ll use quick digital navigation and problem‑solving skills to answer questions.
• We know people matter, and that is exactly why our Client Service Specialists strive every day to make magical moments with our clients.

• Provide world‑class customer service via phone, email, and chat communications with clients.
• Develop an understanding of how information connects in Bamboo
  
  HR products to quickly navigate to the core of client issues.
• Learn how to guide clients in Bamboo
  
  HR performance management, time‑tracking, onboarding, and applicant‑tracking systems.
• Quickly think on your feet to work through complex questions and come up with creative solutions.
• During training, you'll spend at least 6 hours per day on the phone. After training, your schedule will include 4 hours of phone support and 4 hours of chat support each day.
• Be proactive in working independently while also thriving in a team‑based environment with other Client Service Specialists.
• Keep up to date on new features and products to maximize value for clients.
• Engage in upselling and customer retention activities, utilizing Bamboo
  
  HR strategies to enhance customer satisfaction and loyalty.
• Do your best, focused work, from 9 am to 6 pm, Monday through Friday (no nights or weekends!).

• Available for in‑office training during the two‑week period (dependent on performance).
• Able to work in‑office at least three days a week. When at home, have a dedicated workspace with high‑speed, reliable internet.
• 1‑2 years of relevant customer service or technical troubleshooting experience, with a strong ability to deliver exceptional customer care, take initiative, and exceed client expectations.
• Excellent interpersonal communication with clients and co‑workers.
• Experience talking with customers over the phone, demonstrating a passion for customer care and championing high levels of client satisfaction.
• Strong attention to detail and the ability to work in a fast‑paced environment.
• Ability to break down complex problems and explain them in a clear and simple way.
• Articulate and concise in both written (type 40+ words per minute) and oral English communication.
• Demonstrate strong resiliency and the ability to work through difficult situations, thriving in a metric‑oriented environment and consistently achieving goals and milestones during training and throughout the role.
• Curiosity about AI and a forward‑thinking mindset, eager to learn and adapt so you can explore how intelligent tools can elevate your work along with Bamboo
  
  HR’s impact on setting people free to do great work.
• Comprehensive health, life, and disability insurance.
• Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off.

• Comprehensive health, life, and disability insurance.
• Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off.

Bamboo

HR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process. Bamboo

HR is an Equal Opportunity Employer. Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.