Concierge

Job Overview

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. You will build meaningful relationships with residents, their families, and team members, while gaining joy in serving others and deep fulfillment in your work.

Community:
Sunrise at Holladay
Job :

The Concierge is often the initial contact and first impression that many people have of Sunrise Senior Living. The Concierge is responsible for greeting potential residents, families, and visitors, managing both external and internal calls, taking and communicating messages, providing an overview of community information, assisting the Business Office Coordinator/HR Designee in the recruitment process, computer data entry, and other general administrative duties while monitoring the Bistro area for refreshments, cleanliness, and music and ensuring a pleasant atmosphere.

Sunday 8AM-4PM

• Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place.
• Contact the DOS, ED, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal.
• Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System (ATS) to launch the recruitment process.
• Answer incoming telephone calls and resident calls within two‑three (2‑3) rings with the appropriate community greeting message and identification.
• Take complete messages with pertinent information (name, number, message) as appropriate and communicate messages to the intended recipient.
• Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to.
• Manage appointments for residents and family members such as, but not limited to, hairdresser, transportation, etc.
• Send get‑well cards to residents in the hospital.
• Order Memory Flowers for any residents that have passed away.
• Send sympathy cards to families and/or responsible parties as needed.

• Order flowers and name plates for new residents prior to move‑in.
• Order guest meals for resident and family for the day of move‑in.
• Create and maintain marketing and move‑in packet inventory as needed.
• Support the DOS by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living.
• Assist the DOS with Customer Relationship Management lead tracking database entry, if applicable.
• Perform other administrative duties pertaining to the resident move‑in process.

• Keep desk and entry area neat and organized.
• Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available; maintain and clean the popcorn machine daily, and restock as necessary.
• Keep music playing throughout the day.
• Ensure that another team member covers the front desk when stepping away to complete above duties.

• Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations.
• Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
• Maintain the Resident Roster, Team Member Roster, and current work schedules for emergency procedures.
• Champion the Safe Leaving Program and Procedures by partnering with Community Leadership to ensure the safety of our residents while meeting our Sunrise Service Standards as indicated below:
• Respond to emergencies as indicated in Sunrise’s policies and procedures.
• Responsible for all guests and residents to appropriately sign themselves in and out at all times.
• Maintain a high‑risk…