Customer Service Representative

Customer Service Representative

The building materials industry offers long‑term stability and career growth opportunities. Alliance Door Products is a community of caring and motivated professionals.

Full‑time, Monday–Friday, in the office at our location.

• Conduct oneself with the highest level of integrity, positively representing the company and employees in a trustworthy and sincere manner.
• Serve as the customer contact.
• Positively and professionally address customer needs, requests, and concerns in a timely manner.
• Process customer calls, information requests, order delays, and backorders; track order status and confirmations accurately and efficiently.
• Proficiently navigate multiple programs simultaneously with efficiency, using shortcuts.
• Enter orders for basic stocked products.
• Follow up and provide feedback on customer quotations.
• Strive to become knowledgeable of Alliance’s door and millwork products.
• Contribute to a collaborative, team‑oriented work climate that supports our Statement of Purpose.
• Work with team members to develop professionally and flourish, striving to exceed customer needs.
• Communicate effectively and professionally with the team to ensure everyone knows what is planned and that teamwork is fostered.
• Create opportunities for team participation and success.
• Work independently with minimal supervision in a fast‑paced environment with frequent interruptions.
• Perform other duties as directed by supervisor.

• At least two (2) years of experience working in a customer‑service‑oriented office environment.
• Familiarity with the millwork or building industry is strongly preferred.
• Strong written and verbal communication skills.
• Significant experience with Outlook, Word, and Excel software.

• Wage: $24–$27 per hour DOE.
• Medical, dental, and vision insurance.
• Health Savings Accounts (HSAs) with employer contributions.
• Retirement plan.
• Paid holidays.
• Paid time off.
• Paid bereavement leave.
• 401(k).
• Growth and development opportunities.

This safety‑sensitive position is contingent upon a pre‑employment drug test, including marijuana.

We are an equal‑opportunity employer.

We are one of North America's leading distributors of high‑quality door products. The great service and products we deliver are a result of the hard work and talent of our exceptional team. We work hard to hire the best team members who share our core values: respect for all people, integrity in every situation, and quality in everything we do. A supportive, diverse team strengthens who we are and provides many opportunities for continuous growth and development within the company.