Bilingual Member Service & Sales; Teller), English​/not required

Job Summary

At Mountain America, we create exceptional service experiences with every member, every time. We provide life‑changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial goals. Our work results in members who champion Mountain America.

St George Mall Dr Branch

2984

E. Mall Dr., St George, UT 84790

Full Time;
Monday – Friday 8:40 am – 6:15 pm, Saturday 8:40 am – 2:15 pm (Day off during the week when a Saturday is worked)

• Competitive pay starting at $17.50 per hour, with potential increases based on experience and performance reviews
• $1.00 per hour extra for bilingual English/Spanish speakers
• Performance‑based incentive compensation
• Comprehensive medical, dental, and vision benefits with minimal employee contribution for full‑time and part‑time employees
• Paid time off, volunteer time off, and paid holidays
• 401(k) matching
• Tuition assistance
• Professional development opportunities
• And more

• Provide exceptional member service by assessing needs, advising solutions, and assisting in transactions such as opening new accounts, servicing existing accounts, and explaining products and services that meet members’ needs.
• Recognize member needs, educate on financial management options, and cross‑sell products and services through a consultative approach.
• Consistently focus on increasing member satisfaction and account retention; meet sales and service goals.
• Use lead lists to make outbound calls to existing members for additional consultation on MACU products and services.
• Resolve problems by clarifying complaints, determining causes, providing solutions, expediting corrections, and following up to ensure resolution.
• Follow up with thank‑you notes and phone calls using the MACU New Member Onboarding approach.

• Maintain cash drawer and initiate wire transfers, cashier’s checks, and cash advances.
• Create VISA cards and process IRA transactions, certificates of deposit, and redeem savings bonds.
• Exercise judgment to place appropriate check holds and issue fee reversals.
• Assists fraud victims by processing fraud disputes.
• Accurately and efficiently process transactions per established policies and procedures.
• Assist in opening and closing branch procedures.
• Responsible for branch security, including vault combinations, security codes, and member information.

• Represent the credit union professionally in dress and actions.
• Maintain a neat and clean work area.
• Respond promptly to emails, voicemails, missed calls, and other communications.
• Actively complete product knowledge courses.
• Travel may be required.
• Comply with all regulations as required by law.
• Perform other duties as assigned.

• At least six months of customer service experience.
• Industry experience preferred.

• High school diploma or equivalent.

• A valid driver’s license is required.

• MSR onboarding including:
  • Branch Foundations
  • Teller Branch Checklist
  • Products & Services
  • Teller Follow‑up Training

• Proficient computer operating skills.
• Understanding of Microsoft Office Suite (Outlook, Word, Excel).

• Thorough knowledge of credit union policies, procedures, and regulations.
• Ability to identify lending opportunities and make recommendations.
• Ability to cross‑sell financial services to create exceptional member service.
• Ability to perform financial calculations.
• Effective communication skills, both written and verbal.

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently.
• Ability to stand, walk, kneel, and crouch occasionally.

• Close vision (clear at 20 inches or less).
• Distance vision (clear at 20 feet or more).

• Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally.

• No unusually environmental factors.
• Noise environment moderated (business office with computers and printers, light traffic).

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.