Customer Service Representative

Welcome to Destination Pet. We are One Pack – a united team working together to elevate the love and lives of pet families. Our pet‑obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry.

Telehealth, 401k and Pet Insurance. Pay starts at $12.00 - $15.00/hour DOE + tips.

General Manager

• Will be on your feet often – standing, walking, climbing stairs, wrangling leashes.
• Must be able to lift 40 lbs (bags of food, pet crates, sleepy bulldogs).
• Availability on evenings, weekends, and holidays required.
• Exposure to cleaning supplies, pet hair, and accidents is part of the gig.

• Welcome pet parents and their VIPs as if they just walked into a 5‑star resort.
• Answer phones with a smile in your voice and multi‑task like a pro.
• Tour new clients through the facility and sell services that keep tails wagging.
• Ensure vaccinations are up to date – safety first.
• Manage check‑ins and check‑outs with efficiency and a personal touch.
• Handle cash, cards, and balance the end‑of‑day cash drawer.
• Respond to complaints with patience and professionalism.
• Escort pet guests to and from their enclosures with the care of a concierge.
• Keep the lobby clean, welcoming, and ready for first impressions.
• Jump in to support other team members whenever needed. Other duties as assigned.

• People‑person and pet‑person. Previous customer service or retail experience preferred.
• Solid communication chops – phone, in‑person, email.
• Comfortable with multi‑line phones and computer systems.
• Cool under pressure and professional under all circumstances.
• Problem‑solving skills at least as quick as a lab chasing a tennis ball.
• High school diploma or equivalent required.
• 1+ year of customer service experience preferred.

Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team.

At Destination Pet, we're all about creating a workplace that embraces diversity and inclusion. Our hiring decisions are solely based on what you can bring to the team.