Community Specialist, Customer Service​/HelpDesk

Responsibilities

• Deliver exceptional service to clients
• Respond to homeowner inquiries via telephone, action items, email, or other
• Update homeowner account notes
• Send and track violation letters through Vantaca
• Review and organize architectural requests
• Organize and send community newsletters
• Create and track maintenance work orders through Vantaca
• Backup Customer Service Representative phone queue as necessary
• Assist Community Managers in all functions
• Periodically attend association meetings if/when requested
• Track insurance renewals and bids through Vantaca
• Scan and electronically file documents
• Perform community standards tours as scheduled with manager
• Organize bids, contracts, and other community documents
• Coordinate special mailings
• Maintain multiple amenity reservations as applicable to the communities

• Strong customer service skills
• Organized
• Ability to learn from experience
• Knowledge of Microsoft products
• Excellent interpersonal skills
• Analytical and problem-solving skills
• Effective verbal, written, and listening communication skills
• Very effective organizational skills
• Computer skills including the ability to proficiently operate spreadsheets, relational databases, word processing programs, and e-mail as well as type a minimum of 45 wpm