Member Services Representative

About the role

The Member Services Representative willtake incoming calls and emails fromgroup contacts, members,medical providers,andaffiliatesto answer any questions they have related tothe member’s eligibility & benefits.

The Member Services Representatives are primarily responsible for educating members on how to maximize the use of their benefits.

This position is based in our St. George office.

• Handling client’s questions over the phone andvia email. Questionsvary greatly, andthere is no script. Personal training is provided, and new team members usually start taking calls between 1-2 weeks of being hired.

• Providing eligibility and benefits to providers offices

• Enrolling new members and clientsmanually as needed

• Facilitating requests to the Fulfillment Team to ensure new and renewing member receives an

• Ad-hoc help with data clean-up in our system, and other compliance related tasks

• High School diploma or equivalent

• Ability to speak English and Spanish fluently is highly preferred!

• Experience in a customer service role, specifically working on a phone que.

• Verbal and written communication skills including active listening

• Proficient in MS Office (Excel, Teams, Outlook, Word, and SharePoint)

• Proficient computer skills with the ability to learn new software

• Demonstrateattention to details

• 12 paid holidays plus 3 weeks of paid time off to balance work and life.
• Comprehensive insurance coverage including health, dental, vision, and accident plans tailored for your well-being.
• Free membership for you and your dependents to Primestin Care Clinic.
• Invest in your future with a 401k plan backed by a solid 4% match from us.
• Free snacks and regular lunches available onsite.