Document Control Specialist

Overview

Are you ready to take your career to the next level? Loan Care, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry, to join our team as a Letter Librarian. The ideal candidate will enjoy working with clients, both internal and external, be detail oriented, and is driven to meet tight deadlines in a fast paced environment.

If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big.

• Prepare and test letters; test sample with business operation prior to production; begin letter production after testing.
• Act as liaison for business areas to develop new letters and address letter production issues.
• Work with business areas and/or print vendors on letter production issues.
• Provide weekly status report and month-end accomplishments on pending letters to manager.
• Create and maintain letter library with version control on the SharePoint site and Messagepoint, including a redacted version of all active letters.
• Review/audit print vendor invoices prior to submitting to manager.
• Review daily letter production to balance total letters generated to total letters ordered.
• All other duties as assigned.

• High School Diploma or equivalent required.
• Knowledge of MSP Servicing System.
• Strong PC experience, including Adobe Professional, Outlook, Excel, Word, and SharePoint.
• Excellent problem-solving abilities.
• Excellent verbal, written, and technical written communication skills.
• Precise attention to detail and accuracy.
• Ability to complete assignments under tight daily, weekly, and monthly deadlines.
• Ability to grasp concepts quickly, make sound decisions, and promptly resolve issues.
• Self-motivated and organized; ability to work independently with minimal direction and effectively meet deadlines.
• Ability to work collaboratively with peers in a team environment to attain common goals.
• Ability to work with all levels within the organization.
• Ability to maintain strict confidentiality.

• 2+ years of letter librarian experience (preferably within mortgage servicing or mortgage banking).

We provide the necessary equipment; all you need is a quiet, private place in your home and a highspeed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS.

Loan Care’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well‑being and engagement. Highlights include:

• Health & Welfare Coverage:
  Optional medical, dental, vision, life, and disability insurance
• Time Off:
  Paid holidays, vacation, and sick leave
• Retirement & Investment:
  Matching 401(k) plan and employee stock purchase plan
• Wellness Programs:
  Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well‑being
• Employee Recognition:
  Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks:
  Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

$17.88 - $26.73 hourly. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

At Loan Care, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.

• A culture that helps you thrive, with resources and support to fuel your growth
• Flexibility to work remotely, while staying connected through virtual engagement
• Opportu…