Part Time Financial Service Representative; Loan Officer Job Saint George area,Utah USA,Finance & Banking

Position: Part Time Financial Service Representative (Loan Officer)

Job Summary

At Mountain America, the Financial Services Representative (FSR) recognizes and meets member needs by providing quality service through loan servicing transactions and cross-selling products and services in order to help our members achieve their financial dreams.

Job Description

Location:

Desert Color Pkwy Branch, 5095 S Desert Color Pkwy, St George, UT 84790.

Schedule:

Part Time;
Monday – Friday 25 hours per week between 8:40am – 6:15pm, Saturdays 8:40am - 2:15pm (Day off during the week when a Saturday is worked).

Compensation:
Starting competitive pay of $19.00 per hour and can increase depending on experience, plus incentives.

Compensation reviews and opportunities to increase compensation.

Benefits:
Excellent medical and dental benefits with minimal employee contribution (full time employees), Paid time off, volunteer time off, paid holidays, Matching 401K, Tuition assistance, Professional development, and more!

Member Focus

Provides exceptional member service to credit union membership by assessing member needs, advising to improve their financial situation.
Opening new accounts, servicing existing accounts, and explaining products and services that best suit member’s needs.
Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services.
Consistent focus on increasing member satisfaction, building the membership base and account retention.
Expected to meet sales and service goals.
Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services.
Resolves problems by clarifying member complaints, determining the cause, providing solution, expediting correction or adjustment, and following up to ensure resolution.
Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach.

Loan Servicing

Originates loans by accepting, reviewing, and approving loan applications.
Interviews loan applicants, reviews credit report, and cross-sells loans.
Prepares loan documentation, initiates credit reports and conducts closings for home equity, personal, and auto loans.
Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC, Regulation DD, and other related regulations.

Other Responsibilities

Acts as a liaison to Business Services.
Reaches out to the community through outbound phone calls and attending SEG events.
Performs teller duties as needed.
Represents the credit union in a professional manner, in dress and actions.
Kept work area neat and clean.
Responds to email/voicemail/missed calls/other communication in a timely manner.
Actively participates and completes product knowledge courses.
Compliance with all regulations as required by law.
May require travel to other branches.
Performs other duties as assigned.

Knowledge, Skills, and Abilities

Ability to satisfy immediate and unexpected needs by recommending credit union products and services with knowledge and confidence.
Ability to multi-task and maintain composure while handling all member activities and requests.
Ability to prepare loan documents and cross-sell financial services.
Ability to perform mathematical calculations.
Ability to communicate effectively using written and verbal communication.
Thorough knowledge of credit union policies, procedures and regulations.

Experience

At least one year of retail banking or related sales and customer service experience.

Education

High school diploma or equivalent.

Licenses, Certificates, Registrations, Trainings

MSR Certification Package:
Teller Follow-up Training, MSR Sales Certification, Annual FSR Certification Training (generally during first 90 days).
New Account Training, IRA Training, Loan Training, Loan Follow-up Training, Notary Public, NMLS Certification.
NMLS Certification and qualify annually as Mortgage Loan Originator under S.A.F.E Act Registration.
Computer/Office Equipment

Skills:

Basic computer operating skills, beginner to intermediate skills in Microsoft Office, type a minimum of 35 words per minute preferred, Symitar experience preferred.

Managerial Responsibility

No supervisory or managerial responsibilities.

Physical and Working Conditions

Physical Demands:
Talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently; stand, walk, kneel, crouch occasionally.

Vision Requirements:
Close vision (clear at 20 inches or less);
Distance vision (clear at 20 feet or more).

Weight Lifted or Force Exerted:
Lift up to 10 pounds consistently and up to 50 pounds occasionally.

Environmental:
Moderate noise (business office with computers and printers, light traffic).

Equal Opportunity Statement

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

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