Member Service & Sales; Teller), Bilingual English​/not required

Job Summary

At Mountain America, we create exceptional service experiences with every member, every time. We provide life‑changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.

Location:

Desert Color Pkwy Branch – 5095 S Desert Color Pkwy, St George, UT 84790

Schedule:

Full Time;
Monday – Friday 8:40am – 6:15pm;
Saturdays 8:40am – 2:15pm (Day off during the week when a Saturday is worked)

• Starting competitive pay of $17.50 per hour with potential increases based on experience
• Additional $1.00 per hour for bilingual Spanish/English speakers
• Incentives
• Medical and dental benefits with minimal employee contribution (full‑time employees)
• Paid time off, volunteer time off, and paid holidays
• Matching 401(k)
• Tuition assistance
• Professional development opportunities

• Provide exceptional member service, assessing needs, advising, and assisting with transactions, including opening new accounts, servicing existing accounts, and explaining products and services that best suit members
• Recognize member needs, educate on options for managing financial transactions through MACU tools, resources, technology, and cross‑sell products and services as opportunities arise through a consultation approach
• Consistently focus on increasing member satisfaction and account retention
• Meet sales and service goals
• Use lead lists to make outbound calls to existing members for additional consultation on MACU products and services
• Resolve problems by clarifying member complaints, determining causes, providing solutions, expediting corrections, and following up to ensure resolution
• Follow up with member interactions using thank‑you notes and phone calls via the MACU New Member Onboarding approach

• Maintain cash drawer
• Initiate wire transfers, cashier’s checks, and cash advances
• Create VISA cards
• Open and process IRA transactions, certificates of deposit, and redeem savings bonds
• Use judgment to place appropriate check holds and issue fee reversals
• Assist fraud victims by processing fraud disputes
• Process transactions efficiently and in accordance with established policies and procedures
• Assist in branch opening and closing procedures
• Responsible for branch security, including vault combinations, security codes, and member information

• Represent the credit union professionally in dress and actions
• Keep work area neat and clean
• Respond to email, voicemail, missed calls, and other communication promptly
• Participate in product knowledge courses
• Travel may be required
• Comply with all regulations required by law
• Perform other duties as assigned

• Understanding of credit union policies, procedures, and regulations
• Ability to identify lending opportunities and make recommendations
• Ability to cross‑sell financial services to create exceptional member service
• Ability to perform financial calculations
• Effective written and verbal communication skills
• Proficient with computer operating systems and Microsoft Office Suite (Outlook, Word, Excel)
• Strong customer service experience (minimum six months)
• High school diploma or equivalent; industry experience preferred
• Valid driver’s license required
• Must complete MSR onboarding within first 90 days (Branch Foundations, Teller Branch Checklist, Products & Services Teller, Follow‑up Training, Computer/Office Equipment)
• No supervisory or managerial responsibilities

• Ability to talk, hear, sit, use hands to handle, feel, and reach consistently
• Ability to stand, walk, kneel, and crouch occasionally
• Close vision (clear at 20 inches or less)
• Distance vision (clear at 20 feet or more)
• Lift up to 10 pounds consistently and up to 50 pounds occasionally
• Moderate noise environment (business office with computers and printers)

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.