Front Desk Medical Receptionist

Job Details

Location:

Vista Healthcare SWSP Mall Drive - ST GEORGE, UT 84790

Position Type:
Full Time | Job Shift: Any | Job Category:
Health Care

• Welcomes and greets patients and visitors in person.
• Responds to incoming phone requests from patients, physicians offices, and hospitals; answers inquiries or refers questions to the appropriate personnel.
• Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Schedules within the guidelines of multiple providers, verifies schedules and insurances.
• Assures the accurate new patient packet is mailed or emailed at the time of scheduling.
• Ensures efficiency while maintaining excellent patient service in a courteous and professional manner.
• Makes and documents all patient requests and information in the patient EHR, including but not limited to:
  • Demographic information
  • Collect and post/record payments for patients
  • Cost estimates
  • Verify insurance coverage, benefits, and patient financial responsibility
    • Max out of pocket
    • Deductible
    • Copay
    • Coinsurance
• Keeps patient appointments on schedule by notifying provider of patients’ arrival; reviewing service delivery against schedule and reminding provider of service delays.
• Maintains reception areas.
• Protects patient rights and dignity by maintaining confidentiality of personal and financial information at all times.
• Coordinates patient referrals.
• Ability to multitask.
• Maintains operations by following policies and procedures and reporting needed changes.
• Uses sound judgement in handling calls and patients, especially if they may be upset or are not feeling well.
• Demonstrates respect for patients and fellow care team members in every interaction.
• Demonstrates excellent interpersonal and problem-solving skills to ensure coordinated efforts, patient satisfaction, and monumental service.
• Maintains a professional and positive attitude.
• Demonstrates teamwork and supports fellow team members by offering assistance as needed.

• Must have a high school diploma or GED.
• Computer proficiency and phone skills required.
• Excellent communication and customer service skills.
• Positive attitude.
• Team player.
• Healthcare experience (preferred) but training will be provided for the right person.