Hotel Front Desk Manager

Hotel Front Desk Manager

At Tru St. George, we believe hospitality is about more than just a great stay. We're searching for a hands-on, positive, and energetic full-time Hotel Front Desk Manager to lead our St. George, UT location.

WHY SHOULD YOU JOIN US?

We offer a competitive pay range of $16 – $18 per hour, depending on experience. We also offer generous benefits. This includes:

• Medical, dental, and vision insurance options
• Paid time off (PTO) and vacation accrual
• Hilton Team Member travel benefits and discounted hotel stays
• Opportunities for professional growth, development, and leadership training
• The opportunity to work with a supportive team and grow within the hospitality industry

Benefits are subject to eligibility requirements and company plan guidelines.

WHO ARE WE?

Surrounded by natural beauty, historic landmarks, and a thriving arts scene, we are Tru-ly spoiled here! Our hotel guests enjoy free build-your-own breakfast, free wifi, and all of our modern amenities. Located near Zion National Park, Snow Canyon State Park, and the Tuachan Center, all who come and visit have the opportunity to create remarkable memories.

Our incredible team members provide extraordinary hospitality. We enjoy a strong, close-knit culture - one in which everyone helps each other out. We work hard to be here for our team - we appreciate you and want you here long-term!

WHAT ARE THE HOURS?

You will enjoy a full-time schedule, averaging 40 hours per week across five 8-hour shifts. Your schedule may flex with business needs and could include mornings, evenings, weekends, and holidays. Flexibility is essential, as you'll be counted on to support the Front Desk team and ensure operational coverage.

YOUR DAY AS A HOTEL FRONT DESK MANAGER:

As the Hotel Front Desk Manager, you will start your day by checking in with your team and ensuring the front desk is prepared for a smooth shift. You will train, coach, and organize your staff, creating a supportive and upbeat team environment where everyone feels valued. Throughout the day, you will oversee scheduling, manage inventory, handle month-end reporting, and support revenue and sales budgets, all while ensuring your team follows hotel policies and procedures.

You will work closely with the General Manager and Sales team, making hiring and performance decisions as needed, and stepping in to assist the team whenever necessary. You'll lead by example, resolve guest concerns, and keep operations running seamlessly, always bringing positive energy to every interaction.

HOTEL FRONT DESK MANAGER REQUIREMENTS:

• Hotel front desk, hospitality, or guest service experience
• Leadership, supervisory, or management experience
• Experience with scheduling, coaching, training, and performance management
• Strong customer service and conflict-resolution skills
• Ability to multitask, prioritize, and work in a fast-paced environment
• Organized, dependable, and a strong problem solver
• Positive attitude and ability to foster a team environment
• Ability to lead with professionalism, accountability, and respect
• Effective communication skills with guests, team members, and leadership
• Willingness to learn new systems, processes, and brand standards
• Experience with Microsoft Office and hotel management systems (a plus)

If you're ready to take the next step in your hospitality career and make a real impact, start your journey with our mobile-friendly application today. Join a supportive team and help create memorable experiences for every guest!