Solution Consulting Senior Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, and operational improvements.

• Lead a team of Solution Consultants and Architects, providing guidance, mentorship, and performance coaching.
• Align with sales leadership to develop and execute effective hands‑on technical empowerment strategies that are reused globally.
• Drive continuous improvement initiatives within the team and with Genesys Partner Technical contacts, optimizing processes, tools, and resources to enhance efficiency for partner‑pre‑sales.
• Act as a trusted advisor, providing technical expertise, product knowledge, and solution guidance by creating reusable assets and workshops that accelerate pipeline and sales growth with Strategic Technology Partners.
• Understand global partner needs and objectives, and design tailored data‑driven solutions to address their unique challenges and requirements.
• Empower the team to craft and deliver technical partner innovation sessions, demonstrations, and reusable artifacts.
• Collaborate with product management, engineering, and Partner Management leadership to provide data‑driven feedback on product enhancements, identify market trends, and contribute to product roadmap development.
• Stay up‑to‑date with industry AI trends, partner ecosystem needs, emerging technologies, and competitor offerings to maintain a competitive edge in the market.
• Provide the executive team with regular data‑driven reporting and analysis on solutions consulting activities, metrics, and performance.
• Provide program‑management activities related to GSI and STP pre‑sales strategy, providing a framework of best practices that can be tailored and leveraged in different regions.

• Located in the United States.
• Bachelor’s degree in a relevant technical field; advanced degree preferred.
• 5+ years of experience in solutions consulting, technical sales, or related roles.
• Proven track record of leading and managing high‑performing teams.
• Strong understanding of AI, CCaaS, Customer Experience, and Digital domains.
• Excellent communication and data‑driven storytelling skills, with the ability to convey technical concepts to both technical and non‑technical audiences.
• Strategic thinking and problem‑solving abilities to architect innovative data‑driven solutions for customers.
• Collaborative mindset with the ability to work effectively across sales, product, and engineering teams.
• Project management skills and hands‑on experience with tools such as Asana.
• Experience creating Salesforce reports and dashboards.
• Experience with Large Action Models, Generative AI, Salesforce, Service Now, and/or AWS.
• Results‑driven with a focus on achieving and exceeding data‑driven sales targets.
• Proficiency in relevant software tools and technologies.

Base salary: $ – $ per year. Actual salaries may vary based on experience, qualifications, and location. Commission or performance‑based bonus opportunities may also be available.

• Medical, Dental, and Vision Insurance.
• Telehealth coverage.
• Flexible work schedules and work‑from‑home opportunities.
• Development and career growth opportunities.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program.
• Adoption Assistance.
• Fertility treatments.

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, please contact us at reasonab You can expect a response within 24–48 hours.

Genesys is an equal‑opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Recruiters will never ask for sensitive personal or financial information during the application phase.