IT Service Desk Technician — System & End-User Support

Job Summary

Sky West Airlines seeks System Support Technicians to answer calls, online chats, and tickets for the IT service desk, providing immediate assistance or escalating issues when necessary.

Sky West Airlines, the largest independently owned regional airline, is currently in search of individuals who take pride in seeing a job done well. We pride ourselves as an on‑time airline and are seeking dedicated individuals who understand a deadline‑driven environment, while also maintaining high quality standards of operational safety and customer service.

• St. George, Utah
• Information Technology
• Job Code: 16609
• Posting Date: 5/29/2026

• Field incoming calls, chats, and IT requests.
• Resolve issues without escalation to level 2 support teams whenever possible.
• Research technical problems and provide solutions to end‑users.
• Provide training and recommendations to computer users to enhance independence.
• Install, configure, and repair company‑issued printers, scanners, and peripheral equipment.
• Install and configure PC operating systems and desktop application software.
• Process requests for new system access and remove access for terminated personnel.
• Perform other duties as assigned.

• Excellent telephone and people skills.
• Excellent written communication skills.
• Willingness and patience to assist computer users of all technical abilities.
• Good general understanding of telephone systems, personal computers, computer networks, printers, peripheral equipment, and application software.
• Ability to configure, repair, and troubleshoot company‑issued printers and related equipment.
• Strong knowledge of Microsoft Windows and Microsoft Office applications.
• Ability to multi‑task and properly prioritize problems and projects.
• Ability to work early morning hours and weekend hours as assigned.
• Ability to respond to and escal… event information during after‑hours.
• Ability to work extended workday and holiday schedules as assigned.

• Ability to sit at a computer for extended periods.
• Ability to lift and move items weighing up to 50 pounds, with or without reasonable accommodation.
• This is not a Department of Transportation safety‑sensitive position.

• Travel outside the station for training and new‑hire onboarding.