Resident Support

Purpose

The Switchpoint Resident Support Staff will provide essential support to individuals, families, and veterans who are experiencing homelessness. This role involves a wide range of duties from client assessments and admissions to crisis intervention, safety planning and daily operational tasks that maintain a secure and supportive environment for program residents.

• Understand and implement Switchpoint’s mission and values and adhere to all policies and procedures.
• Provide exceptional customer service to all guests of the facility.
• Keep a daily log of all occurrences within the facility for each shift.
• Make notes of any special requirements and needs that residents may have (special diets, ADA accommodations, etc.) and coordinate with management to facilitate those needs.
• Update maintenance log with maintenance requests.
• Arrange transportation for residents in shuttle vans.
• Actively listen to the needs of the residents and act to meet those needs appropriately.
• Report any resident concerns to case management and management.
• Perform simple cleaning tasks (public bathrooms, sweeping, mopping, etc.).
• Assist with convenience store transactions.
• Monitor cameras and log activity.
• Complete perimeter checks around the building and walk‑throughs in the building to ensure the safety and security of residents; log and document any concerns.
• Handle security issues/complaints by involving either non‑emergency dispatch or 911 for emergency services.

Wage range: $16 – $18 per hour.

Switchpoint offers a benefits package that includes medical, vision, dental, PTO, and a 401(k) plan.

We are an equal‑opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veterans’ status, or any other characteristic protected by law. We value a diverse workforce.