Customer Success Manager EMEA

Overview

Bit Go is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, Bit Go serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide.

As the operational backbone of the digital economy, Bit Go handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. For more information, visit  is the leader in custody and security solutions and is the largest independent digital asset custodian in the world. Founded in 2013, Bit Go is the first digital asset company to focus exclusively on serving institutional clients.

In 2018, it launched Bit Go Trust Company, the first qualified custodian purpose-built for storing digital assets and established Bit Go New York Trust in 2021. Bit Go also offers market leading trading, lending, and borrowing services and supports over 500 digital assets on its platform. Bit Go provides the security and operational backbone for more than 700 institutional clients in 50 countries, including many of the world’s top cryptocurrency exchanges and platforms.

• Develop and measure key performance indicators in the areas of efficiency, productivity, quality, and success of learning initiatives. Provide reports as needed.
• Use product and industry knowledge to achieve results and develop innovative solutions.
• Apply data to identify trends, promote key initiatives and remove barriers to success.
• Treat customer success as a product at Bit Go, improving and iterating on the internal and external customer experiences.
• Lead end-to-end project plans and ensure delivery of crucial success plans.
• Capture and summarize relevant data, suggesting improvements in the tools and techniques to help scale the team.
• Scale the Success team by capitalizing on opportunities for increased efficiency, driving productivity plans.

• 6+ years of work experience in Customer success and GTM
• Past project management experience
• Multi-channel leadership experience
• Experience building and scaling Customer Success operations
• The ability to optimally influence and communicate cross-functionally
• Creative problem-solving abilities
• Passion for the Digital Assets market and technologies

• Competitive base salary, bonus and stock options
• 100% company paid health insurance for employee, partner and dependents
• Computer equipment and workplace furniture to suit your needs
• Great colleagues and inspiring startup environment
• Benefits may vary based on location

Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you'll be able to look back and say you were part of the team that transformed investing.