ServiceNow Business Analyst; mid-level

ESSENTIAL JOB FUNCTION

• Collaborate with government stakeholders to elicit, analyze, and define functional and technical requirements for Service Now implementations and enhancements.
• Facilitate the prioritization of business needs, translating them into scalable Service Now solutions that align with agency goals and compliance standards.
• Design and document business processes, workflows, functional specifications, user stories, and test plans.
• Lead and support system and user acceptance testing to ensure solutions meet business requirements and quality standards.
• Partner with technical teams to validate functionality and ensure solutions are built to specifications.
• Develop and maintain a strong understanding of federal agency operations, applying industry best practices to drive continuous improvement.
• Conduct workshops and presentations to communicate requirements, process improvements, and system capabilities to both technical and non‑technical audiences.

• Understanding of Agile methodologies and tools (e.g., Jira, Confluence)
• Strong interpersonal and communication skills, with the ability to present complex ideas clearly and effectively
• Demonstrated ability to work effectively in fast‑paced, team‑oriented environments with diverse stakeholders

• Bachelor’s degree (or equivalent experience) in Business, Information Systems, Computer Science, or related field
• U.S. Citizenship is required
• Active Public Trust clearance or the ability to obtain one

• Minimum5 years of business analysis experience, preferably in a government or federal consulting environment
• Hands‑on experience with Service Now, including familiarity with common modules and functionality
• Proficiency in developing business process documentation using Microsoft Visio or similar tools
• Experience translating business needs into detailed technical requirements
• Familiarity with the Software Development Life Cycle (SDLC) and ITSM best practices

• 15 PTO days
• 11 paid holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short Term and Long Term Disability coverage with 100% premium support
• 401k Program with Bravium matching 100% of up to 4% of salary
• Training Program
• Employee Assistance Program
• Maternity Leave
• Paternity Leave
• Annual performance bonuses
• Referral bonus
• Flexible work arrangements
• Access to robust training and professional development program

Bravium Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.