Desktop Support - Onsite

We are looking for a Desktop Support / Junior Systems Administrator to join our IT operations team. This role is perfect for a highly skilled technical support professional ready to take the next step into systems administration. You will spend your time split between providing exceptional hands‑on technical support to our end users and assisting with the maintenance, deployment, and monitoring of our cloud, network, and virtualized server environments.

The ideal candidate is process-driven, thrives on solving complex hardware and software puzzles, and loves building and maintaining efficient IT workflows.

• Experience: 2–4 years of experience in a Help Desk Tier 2/3, Desktop Support, or Technical Support Specialist role.
• Operating Systems: Strong proficiency troubleshooting Windows desktop environments, macOS, and mobile operating systems (iOS/Android).
• SaaS & Cloud: Direct experience with Office 365 Administration; exposure to Microsoft Azure or AWS console management is highly preferred.
• Virtualization & Storage: Familiarity with virtualization concepts (Hyper‑V/VMware) and basic understanding of data storage systems.
• Networking: Foundational knowledge of networking concepts (TCP/IP, DHCP, DNS, Wi‑Fi connectivity), ideally with Ubiquiti or similar managed networks.
• Ticketing Systems: Enterprise experience using Jira Service Desk, Service Now, or a similar ticket tracking system.
• Customer Service Excellence: A helpful, empathetic attitude with a track record of providing high‑quality support to both local and remote users.
• Methodical Problem Solver: Ability to systematically diagnose complex hardware and software issues when the answer isn’t immediately obvious.
• Documentation‑Minded: Disciplined about updating internal knowledge base articles, creating user guides, and accurately documenting support tickets

We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.