Branch Manager

Branch Manager

As a Branch Manager, you are responsible for leading the overall success of the branch by developing people, strengthening member relationships, ensuring operational excellence, and driving business growth. You create an exceptional experience for both employees and members while ensuring the branch operates safely, efficiently, and in compliance with all applicable policies and regulations.

Leadership & Team Development
• Recruit, coach, develop, and retain high-performing team members.
• Conduct performance coaching and foster employee engagement.

Member Relationship Growth
• Build meaningful relationships with members and community partners.
• Promote products and services that improve members' financial strength.

Branch Operations & Service Excellence
• Oversee day-to-day operations and service delivery.
• Resolve complex member concerns.

Financial Performance
• Achieve growth, lending, deposit, and profitability goals.
• Analyze branch performance metrics and manage expenses.

Risk Management & Compliance
• Ensure compliance with all applicable regulations and policies.

UCCU is building something special. The organization is in a deliberate, well-resourced growth phase with a long-term strategy, a strong balance sheet, and leadership that has earned the trust of both members and employees over decades. For the right leader, this is not a role where you come in to manage steady state. It is a role where you help build the talent engine that fuels the next chapter.

Our commitment is to create an experience where employees say, "I LOVE working here because I LOVE who I'm becoming while inspiring people to LOVE where they bank." We're focused on and investing in helping you become a better leader - from the boardroom to the family room and bank to the backyard.

UCCU holds itself to a high standard of honesty, professionalism, and integrity. Its culture is built on commitment to outstanding service, respect for others, and fiscal responsibility. Leaders here are expected to model the culture, invest in people, and lead with both strategic vision and executional discipline.

The service center sits at the center of all of it. It touches every member's segment, every product, and every channel. The VP Service Center is one of the most consequential operating roles in the organization, and one of the most visible opportunities for a leader who wants to make a real difference.

You are a people-focused leader who enjoys developing teams, building relationships, and helping others succeed. You understand that exceptional member experiences start with engaged employees, and you are passionate about creating an environment where both can thrive.

• Leadership & Team Development
• You enjoy coaching, developing, and motivating others to perform at their best.
• You lead by example and create a culture of accountability, growth, and teamwork.
• You are approachable, supportive, and skilled at building trust with employees.
• You are comfortable providing feedback, setting expectations, and holding others accountable.
• You are committed to helping team members grow professionally and achieve their goals.

• Member & Community Focus
• You believe in building meaningful relationships with members and delivering exceptional service.
• You are passionate about helping people improve their financial well-being.
• You create welcoming experiences that make members feel valued and cared for.
• You enjoy connecting with your community and representing UCCU through local partnerships and events.
• You understand the importance of balancing member needs with business objectives.

• Business & Operational Mindset
• You are goal-oriented and motivated by achieving results.
• You can effectively balance people leadership, operational execution, and business growth.
• You are comfortable using data and performance metrics to drive decisions.
• You take ownership of branch performance and continuously look for ways to improve.
• You are adaptable, organized, and capable of managing multiple priorities in a fast-paced environment.

Success in this role means building a high-performing team, creating exceptional member experiences, and achieving branch goals while living…