Branch Manager

Description

Ambition:
Become a vibrant $10B institution by 2033, fueled by talented, purposeful people.

Mission:
Help people improve their financial strength, achieve their dreams, and love where they bank.

Job Details

Ambition:
Become a vibrant $10B institution by 2033, fueled by talented, purposeful people.

Mission:
Help people improve their financial strength, achieve their dreams, and love where they bank.

As a Branch Manager, you are responsible for leading the overall success of the branch by developing people, strengthening member relationships, ensuring operational excellence, and driving business growth. You create an exceptional experience for both employees and members while ensuring the branch operates safely, efficiently, and in compliance with all applicable policies and regulations.

• Recruit, coach, develop, and retain high-performing team members.
• Conduct performance coaching and foster employee engagement.

• Build meaningful relationships with members and community partners.
• Promote products and services that improve members’ financial strength.

• Oversee day-to-day operations and service delivery.
• Resolve complex member concerns.

• Achieve growth, lending, deposit, and profitability goals.
• Analyze branch performance metrics and manage expenses.

• Ensure compliance with all applicable regulations and policies.

In 1955, a BYU faculty member discovered a concept that would change everything: a financial institution owned not by stockholders, but by the people it served. He and six colleagues each put in $5 from their own pockets. They could not afford office space, so they set up a table on a stair landing in a campus building. They had no vault, so they kept their assets in a cast-iron tub.

From those humble beginnings, Utah Community Credit Union was born.

Seventy years later, UCCU has grown into one of the fastest-growing credit unions in the nation, serving more than 185,000 members across the Wasatch Front and beyond, with over $3 billion in assets and a clear ambition to reach $10 billion by 2033. What has never changed is the founding philosophy: people helping people. UCCU is still not-for-profit, still member-owned, and still driven by a mission to help members improve their financial strength, achieve their goals and dreams, and love where they bank.

UCCU’s growth today is both organic and strategic. The recent acquisition of Trans West Credit Union added four branches to the network. Membership in the Allpoint ATM network expanded reach beyond its physical footprint. A landmark $7 million partnership with Utah Tech University deepened UCCU’s roots in higher education and community investment. CEO Justin Olson, who has served UCCU for more than two decades in roles including CIO before stepping into the top seat, has set a clear vision for where the organization is going: "We envision UCCU as a vibrant, $10 billion institution by 2033, fueled by talented, purposeful people.

Our members are at the heart of everything we do".

UCCU is building something special. The organization is in a deliberate, well-resourced growth phase with a long‑term strategy, a strong balance sheet, and leadership that has earned the trust of both members and employees over decades. For the right leader, this is not a role where you come in to manage steady state. It is a role where you help build the talent engine that fuels the next chapter.

Our commitment is to create an experience where employees say, "I LOVE working here because I LOVE who I’m becoming while inspiring people to LOVE where they bank." We’re focused on and investing in helping you become a better leader - from the boardroom to the family room and bank to the backyard.

UCCU holds itself to a high standard of honesty, professionalism, and integrity. Its culture is built on commitment to outstanding service, respect for others, and fiscal responsibility. Leaders here are expected to model the culture, invest in people, and lead with both strategic vision and…