Director, Warehouse Operations and Logistics

100 Utah Ave South San Francisco California, 94080, Pay Range Minimum $

Provides oversight, leadership and achievement of results for Transportation, Warehouse, Outlet, and Retail Donation Centers (RDC) for Goodwill of the San Francisco Bay (GSFB) . Provides leadership and general management skills for both short and long-term success. Key responsibilities include operations, financial management, human resources, and Team Member training & development.

Executes operational plan to achieve required targeted growth in daily, monthly, quarterly, and yearly goals in Transportation, Warehouse, Outlet, and Retail Donation Centers (RDC). Oversees daily operational efficiency throughout all departments. In partnership with other leaders, continually identifies and develops new business lines and opportunities for continued Revenue growth and Operating Income potential Drives process improvement and cost savings initiatives through evaluating current processes, identifying best practices, and developing plans to reach goals and implement improvements, continuously developing tools/systems and automating processes.

Ensures Team Members deliver excellent customer service to donors and customers at RDCs and Outlet store. Implements general policies established by the VP of Operations, directing their administration and execution. Works with the VP of Operations to analyze, identify and execute strategic goals and objectives. Builds and manages strong working relationships with Team Members. Serves as a Goodwill ambassador to the community.

Makes decisions on matters relating to the day-to-day operation within his/her defined area including the strategic planning of resources. Works with VP of Retail and VP of Aftermarket Goods to ensure correct product flow. Changing lives through the power of work sf goodwill.org Ensures that Team Members are operating per company standards and procedures relating to Security, Health and Safety; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.

Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations. Works with the assigned HR Business Partner to ensure people management goals are achieved and issues are satisfactorily resolved. Maintains regular and consistent in-person attendance. Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.

Models Goodwill Core Values
- Trust, Collaboration, Engagement, Ownership, and Innovation. Plays critical role in driving company culture change efforts and change management processes. Performs other related duties, as assigned.

I. Leading Your People:
Effectively engages and inspires others to become proud members of Goodwill by being a role model in every action and interaction. Acquires and Retains Top Talent
- Creates and motivates the highest quality workforce to ensure Goodwill becomes a best-in-class organization. Fosters a Foundation of Trust
- Establishes an environment of trust and respect that inspires high engagement. Builds Diverse Partnerships
- Develops strategic partnerships inside and outside the organization to support the Goodwill vision and brand. II. Leading Performance:
Delivers high performance results through effective decision- making, planning, and execution to exceed customer expectations. Manages Performance and Results
- Develops and executes plans that drive accountability for operational success. Makes Sound and Timely Decisions
- Models managerial courage, business acumen and discernment to make sound decisions that positively impact business results. Surpasses Customer Expectations
- Establishes an attitude and commitment to "wow" the customer. III. Leading the Business:
Possesses the knowledge and expertise to lead the operations, deliver results, control budget, & drive business growth. Applies Business and Financial Reasoning
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