Member Experience Generalist - Supervisory Experience Required
Listed on 2026-08-18
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Management
Operations Management, Business Administration
Member Experience Generalist
At AAA, our branches are where we make good on our promises to our Members & Team Members. A successful Member Experience Generalist demonstrates flexibility and adaptability, rotating between different branch locations to support business needs. The Member Experience Generalist (MEG) is a pre-leadership role designed to set the standard for service and sales excellence across multiple branch locations. MEGs act as role models and peer mentors, demonstrating best practices in member interactions, cross-selling, and operational consistency.
They cheerlead team efforts, encourage collaboration, and support branch culture by reinforcing AAA's values. MEGs are expected to be cross-functional, mastering multiple skill blocks (e.g., DMV, concierge, insurance servicing, Smart Home, membership sales) and adapting to different branch environments. While not a management role, MEGs serve as the eyes and ears for leadership, surfacing observations and concerns to managers for action, including branch operations, individual Team Member development, and the execution of sales and marketing strategy.
The MEG serves as a trusted subject matter expert, ensuring delivery of Legendary Member experiences wherever support is most needed.
This is an onsite role at our St. George branch, 5 days a week. Pay is $28.05/hour + commission. Sales and supervisory experience required.
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