Assistant General Manager

Overview

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll lead a store team, develop sales specialists, drive sales targets, and manage store merchandising to create outstanding customer experiences. You’ll lead by example on the sales floor, coach the team one-on-one, and ensure smooth daily operations in the absence of the General Manager.

We value performance, collaboration, integrity, innovation, and celebration as part of our culture.

• Lead your team by resolving customer issues and assisting with customer transactions.
• Take direction from the store leader on day-to-day operations.
• Set and share daily, weekly, and monthly goals with the sales team.
• Provide training and mentoring to deliver an outstanding customer experience, manage customer flow and store traffic.
• Identify selling skill gaps and develop plans to help the team meet and exceed sales metrics and quotas.
• Run store operations — analyze staffing needs, report financial and sales data, handle cash, ensure compliance, and coordinate with Facilities/Network/IT to maintain store uptime.
• Monitor inventory, restock shelves, maintain device security, and manage store cleanliness.
• Lead store merchandising and planogram compliance according to company expectations.
• Complete store opening and closing activities.
• Collectively strive to attain store targets daily, weekly, and monthly.

• National average annual salary range: $43,000 to $67,000 (base hourly rate of $12.00 plus uncapped commission).
• Paid training; comprehensive health, dental, and vision insurance; paid maternity leave; 401K match; tuition reimbursement.
• Employee discounts on Verizon services; various rewards and career advancement opportunities.
• A comprehensive benefits list is available; benefits subject to plan terms and conditions.

You thrive in a sales environment, enjoy developing and motivating a team, and set high goals. You are open to new ideas, relate well to diverse people, and focus on helping others perform at their best.

• Background in customer service within retail, restaurant, or wireless industry preferred.
• 1–2 years of experience in a customer service or leadership role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Ability to balance multiple priorities in a multifaceted environment.
• Experience setting goals, evaluating performance, and developing a high-performing team.
• Basic interview skills and staffing knowledge.
• High school diploma or GED.
• One or more years of customer service, preferably in a retail or sales environment.
• Willingness to work evenings, weekends, holidays, and peak periods.
• At least 18 years of age and legally authorized to work in the United States.

• Ability to lift up to ten pounds; ability to stand for long periods.
• Attend and successfully complete a 4-day New Hire University (NHU) training within 2 weeks of start date. Dual General Managers attend a 3-day General Manager University (SMU) within 30 days. Online training will be required throughout employment.

You may be required to complete a pre-hire assessment (approximately 20 minutes). If selected to proceed, a recruiter or hiring manager will provide next steps.

We are an equal opportunity employer and celebrate our employees’ differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.