Store Manager, Retail & Store Manager

Store Manager Position Summary

Store Managers at Lids lead high-energy teams, deliver outstanding customer experiences, and own total store performance. You will build an inclusive culture, develop talent, and run efficient operations to achieve sales, service, and profitability goals.

• Hire and onboard top talent; partner with Authorized Trainers to ensure a seamless introduction.
• Coach, recognize, and hold team members accountable to drive performance and growth.
• Foster a culture that is fun, inclusive, and aligned with Lids standards and policies.
• Manage people processes including availability, scheduling, timecards, and employee records.
• Resolve employee issues promptly, partnering with the Help Desk, HR, DSM, or RD as needed.

• Lead Selling 101 behaviors to achieve KPIs and sales targets.
• Resolve customer escalations and urgent requests immediately to ensure positive outcomes.
• Direct floor execution to ensure fast, friendly service and smooth traffic flow.
• Promote offers and memberships so every customer is informed of current programs.

• Plan schedules and manage payroll within budgets and in compliance with applicable law.
• Execute directives and promotions from Lids Headquarters on time and to standard.
• Safeguard Company assets through accurate cash handling, counterfeit controls, and timely bank deposits.
• Maintain store systems and facilities including MPOS, Lids Custom, service requests, supplies, and maintenance.
• Manage disruptions such as closures, absenteeism, or changes in operating hours to ensure business continuity.

• Manage product flow including receiving, processing, merchandising, transfers, and ship-backs.
• Organize and maintain the backroom for speed, accuracy, and productivity.
• Ensure compliance with vendor rules including embroidery limits, purchase caps, and release dates.
• Maintain accurate pricing through weekly markups, markdowns, and promotional signage updates.
• Maximize sell-through by monitoring inventory levels, addressing gaps, and supporting inventory counts.
• Execute visual merchandising standards for windows, fixtures, mannequins, and seasonal or weekly refreshes.

• Adhere to Company policies and maintain a safe, compliant work environment.
• Maintain required documentation and records in line with Company standards.

• Two-year post-secondary education and one year of related experience, or equivalent combination of education and experience.
• Proven success in retail sales and loss prevention.
• Supervisory experience with training, coaching, and performance follow-up.
• Strong interpersonal and communication skills with computer proficiency.

• Ability to occasionally lift up to 50 pounds.
• Ability to occasionally climb a ladder and work with hands overhead.
• Ability to constantly stand on shift.
• Ability to frequently walk on shift.
• Ability to frequently hear and communicate verbally with customers, employees, and other personnel.
• Ability to frequently visually observe the store and read written or digital information.
• Ability to frequently operate a computer and mobile Point-of-Sale system, as well as maneuver relative software programs.
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. For inquiries related to reasonable accommodations, please contact