Sales Advisor - Red Cliffs Mall

Overview

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through the store to actively sell our products and provide support and guidance. You’ll use your fashion and product knowledge to provide customers with all relevant information for the best experience. You’ll also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, working closely with the store team to deliver an excellent customer experience.

• Provide excellent customer service: welcoming and guiding customers through the store and the omni experience where available, supporting them with direct customer service
• Engage with customers to provide excellent service
• Guide customers through fashion trends, stories and products in all areas of the store
• Promote and sell products to customers
• Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives
• Represent the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with the store management team
• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practices and processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support with garment presentation and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines
• Ensure good stock levels with replenishment routines on the sales floor
• Follow in-store omni services and in-store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.)
• Support with opening and closing of the store
• Follow all health and safety guidelines and legal requirements applicable to the role and responsibilities

• As a Sales Advisor, you are passionate about fashion and everything we create in-store
• Motivated by giving customers a great experience
• Communicative, creative and curious, motivated, flexible, decisive, and action-oriented
• Enjoy working in a collaborative and dynamic environment
• Experience in sales in a dynamic and collaborative environment applicable to the role
• Experience in customer service in fashion, retail or other service-related industries