Training Lead - Dropbox

Overview

About Market Star. In everything we do, we believe in creating growth for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs.

We provide service and support to our communities through the Market Star Foundation. Our exceptional team is the cornerstone of Market Star's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our Market Star team and can’t wait to discuss how we can help you find growth, as well as how you can make an impact by driving growth for your team.

Market Star is seeking a Training Manager to support our Dropbox team. The Training Manager handles creating and delivering training content to our new hire and tenured sales representatives, managers, and support staff. The Training Manager will interface with various external and internal stakeholders to ensure an accurate representation of our vision and strategy in the training environment. They assure our training experience is relevant by adapting delivery methods to class needs, keeping up to date with the latest product knowledge, and thrives in a collaborative and feedback-based environment.

Location:

Utah - Remote.

• Execute versus a monthly/quarterly target in the small to medium enterprise segment
• Delivers new hire training to onboarding sales representatives via in-person, virtual video based, one-on-one, and group sessions across international regions
• Manage and iterate training content using various design platforms
• Proactively identifies challenges and issues faced by managers and front-line employees where training processes/content could be improved
• Strategizes with sales managers to address training needs and areas of opportunity
• Provides feedback on trainee performance and growth
• Works with cross-functional stakeholders, both internal and external clients to achieve program initiatives
• Pivot training delivery based on feedback from internal and external clients
• Perform other related duties as assigned
• Use an LMS to enroll learners, track learning paths and training progress

• Background in corporate or sales training
• Ability to adapt delivery to adult learning styles
• Direct, B2B, chat, or tele-sales experience required, previous cloud solution experience preferred
• Internal applicants must be exceeding metrics in current position
• Bachelor’s degree or equivalent experience preferred
• Excellent verbal, written, interpersonal, and organizational skills
• Maintain positive and energetic demeanor to promote learner engagement
• Proficient in Salesforce, Microsoft Office, and Google products (Gmail, Forms, Sheets, etc.)
• Results oriented with the ability to motivate others and drive performance
• Ability to multitask and successfully operate in a fast paced, team environment; adjusting priorities as needed

• Structured learning and career development programs
• Mental health program
• Generous Paid Time Off policy
• Paid medical leave
• Child/Dependent care reimbursement
• Education reimbursement
• 401k match, hardship loan program, access to financial wellness advisor
• Comprehensive healthcare coverage including medical, dental, and vision

Market Star is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at  for assistance.