Mobile Associate, Bilingual - Retail Sales

Job Overview

As a Mobile Associate at T‑Mobile, you will support retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. The role requires building proficiency in customer service and sales to provide personalized device and service solutions, consistently using digital tools to demonstrate network coverage and service benefits. Success is measured by your ability to build customer relationships, complete training, and contribute to a seamless customer experience, thereby enhancing loyalty and supporting team initiatives through effective communication and service delivery.

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience in a retail environment (Preferred)

• Passionate customer advocate who is authentic and enjoys connecting with customers (Required)
• Competitive drive and proven ability to succeed in a fast‑paced sales environment (Required)
• Effective at balancing customer needs and performance goals (Required)
• At least 18 years of age (Required)
• Legally authorized to work in the United States (Required)

Travel Required:

No

DOT Regulated Position:
No

Safety Sensitive Position:
No

Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days working at T‑Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. Actual incentives vary based on performance and full‑time status.

All employees at T‑Mobile are guaranteed to earn $20 per hour inclusive of base pay and incentives. And because we are all owners, every employee at T‑Mobile is eligible for an annual stock grant.

T‑Mobile’s benefits exemplify the spirit of One Team, Together! Full‑ and part‑time employees have access to the same benefits when eligible. Coverage includes medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays (about four weeks for new full‑time employees and about 2½ weeks for new part‑time employees annually), paid parental and family leave, family‑building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long‑term care insurance.

Eligible employees can also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. To learn more about T‑Mobile’s benefits, visit

Never stop growing! As part of the T‑Mobile team, you know the Un‑carrier doesn’t have a corporate ladder—it’s more like a jungle gym of possibilities. We love helping our employees grow in their careers because the shared drive to aim high propels our business and culture forward. By applying for this opportunity you live our values while investing in your career growth, and we applaud you.

You’re unstoppable!

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national…