Veradigm Outcome Executive

Overview

The Veradigm Outcome Executive (VOE) is Veradigm's most senior client‑facing individual contributor, responsible for the full strategic relationship across a portfolio of enterprise ("BIG") accounts. Serving as the integration layer across Sales, Consulting, Support, and A/R, the VOE drives retention, expansion, and wallet share through deep knowledge of client business priorities and the broader healthcare industry landscape.

• Veradigm Suite, EMR, Practice Management
• Veradigm Follow My Health (patient portal & engagement platform)
• Veradigm Revenue Cycle Services (RCS)

• Manage an assigned portfolio of enterprise accounts with a focus on retention, renewal, and incremental expansion; serve as the primary day‑to‑day contact for client stakeholders.
• Build and maintain trusted relationships with practice leadership and administrative decision‑makers; conduct regular account reviews and maintain active engagement throughout the contract lifecycle.
• Develop and execute account plans focused on client health, product optimization and expansion; participate in Q  preparation and delivery in partnership with senior VOEs.
• Identify whitespace and expansion opportunities within the account base; develop and progress pipeline with support from sales leadership and overlay resources.
• Monitor account health indicators and coordinate cross‑functional response (Support, Consulting, A/R) to proactively address at‑risk situations.
• Maintain accurate and timely CRM records including opportunity data, account activity, and forecast inputs.
• Build working knowledge of EHR workflows, revenue cycle operations and healthcare market dynamics to engage credibly with clinical and operational stakeholders.
• Represent the client voice internally — surface feedback, flag escalation risks early, and partner with product and service teams to resolve client issues.

• Serve as the primary strategic partner to C‑suite and senior practice leadership within an assigned portfolio of enterprise accounts; own the full client relationship across clinical, operational and regulatory touchpoints.
• Build and maintain executive‑level relationships through frequent on‑site visits, quarterly business reviews (QBRs) and proactive engagement — establishing Veradigm as a trusted long‑term partner.
• Understand and document client business plans and clinical objectives; develop and execute annual account plans focused on retention, optimization and expansion.
• Analyze client financial position and utilization data to identify whitespace, growth opportunities and churn risk; translate findings into actionable pipeline and sales strategy.
• Drive ACV quota attainment and MBO performance through disciplined pipeline management, accurate forecasting and timely opportunity progression.
• Advocate internally for client needs — surface product feedback, coordinate cross‑functional issue resolution and represent the client voice in roadmap and strategy discussions.
• Partner with Consulting, Support and A/R to ensure seamless delivery and proactive resolution of at‑risk situations before they affect retention.
• Maintain deep knowledge of EHR systems, practice workflows, revenue cycle operations and the applicable healthcare regulatory landscape to credibly advise executive stakeholders.
• Conduct whitespace and competitive analysis to expand Veradigm's footprint within each account and identify new use cases.

• Quota Attainment
• Client Retention Rate
• NPS
• Expansion Revenue
• Q  Completion Rate

• 10+ years of experience in healthcare IT with a cross‑functional background in sales, consulting or client success.
• Demonstrated track record of building and sustaining C‑suite relationships with clinical and administrative stakeholders.
• Deep knowledge of EHR systems, ambulatory or payer workflows and healthcare revenue cycle operations.
• Proven ability to manage and grow a complex enterprise account portfolio with consistent quota attainment.
• Strong business acumen — able to analyze client financial data, build account plans and connect Veradigm solutions to measurable client outcomes.
• High emotional…