Inside Sales Representative - Trial Assist - DropBox

Inside Sales Representative – Dropbox (Trial Assist & Customer Conversion)

Location:

Utah (Remote)

• Proactively engage Dropbox trial users through phone, email, and digital channels to provide a personalized, high-touch customer experience throughout the trial lifecycle.
• Drive trial-to-paid conversion by understanding customer goals, identifying use cases, addressing objections, and guiding customers toward the best Dropbox solution for their business.
• Build relationships with trial customers by providing consultative support, answering product questions, and removing barriers to adoption.
• Partner closely with Sales to identify high-potential trial accounts, coordinate engagement strategies, and accelerate purchase decisions.
• Monitor trial engagement signals and prioritize outreach based on customer activity and likelihood to convert.
• Share customer insights and feedback with cross-functional teams to improve the trial experience and increase overall conversion rates.
• Consistently achieve trial conversion, customer engagement, and productivity goals while delivering an exceptional customer experience.
• Constantly strive to improve, proactively seeking coaching and guidance from peers and managers.
• Execute sales campaigns using various tactics including calling and emailing existing client customers.
• Leverage CRM and sales engagement tools (Salesforce, Outreach) to document customer interactions, maintain accurate pipeline data, and ensure timely follow-up.
• Adhere to daily, weekly, and monthly KPIs, maintaining high energy and flexibility in a fast-paced, constantly evolving team environment.
• Expertly serve as a product and service advocate for the client, building interest and awareness of the value proposition and assessing mutual fit.
• Learn quickly and maintain current, comprehensive knowledge of client’s products and services.
• Utilize tech platforms effectively:
  Outreach, Salesforce, Power BI, Slack, Calendar, Gmail, and Outlook.
• Other duties as assigned.

• Minimum one year of B2B inside sales experience; some direct sales or trial conversion experience preferred.
• Solid understanding of cloud-based technology and tools, with a passion for the customer and customer experience.
• Prior experience nurturing leads, profiling customers, or managing a trial lifecycle to identify sales opportunities.
• Prior experience responding to customer requests for sales and service ensuring delivery of an exceptional customer experience by responding in a prompt, professional, and friendly manner.
• High confidence and ability to quickly build trust within the first call, using strong soft skills to drive impact on the spot.
• Strong organization and time management coupled with the ability to multitask, prioritize high-potential leads, and work under pressure.
• Excellent verbal and written communication skills with a professional telephone presence.
• Intermediate skills navigating tech platforms, including , Outreach, Gmail, and other sales tech stack tools.
• High attention to detail and follow-through.
• Ability to take scheduled calls as needed.

• Structured learning and career development programs
• Mental health program
• Generous Paid Time Off policy
• Paid medical leave
• Child/Dependent care reimbursement
• Education reimbursement
• 401k match, hardship loan program, access to financial wellness advisor
• Comprehensive healthcare coverage including medical, dental, and vision

US Hourly:
Compensation Range: $40,000 (approx. $19.23 per hour).

Market Star is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination.

Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at  for assistance.