Fiber Technician II- St. George, UT

About Forged Fiber

At Forged Fiber, our mission is bold but simple: deliver fast, reliable, future‑proof connectivity that builds the foundation for everything online. Through our state‑of‑the‑art open‑access fiber network platform, we empower millions while embodying a culture of honesty, respect, trust, transparency, and a growth mindset.

This advanced‑level role involves installing, repairing, and testing internet and broadband services for homes and small businesses. Responsibilities include communicating clearly with customers, assessing and explaining installation or repair processes, enabling networks on approved modems/routers, connecting cables, attaching hardware, and troubleshooting fiber drops. No experience is required, but a willingness to work outdoors and some customer service or related experience are preferred.

596 N 1400

E. St. George, Utah 84770

• Perform all in‑home installation and service work for consumer and small business customers, including ONT, SmartNID, gateways, extenders, Ethernet, and fiber inside wiring.
• Performs testing, turn up, and maintenance of outside and/or inside plant and equipment.
• Conduct Line Station Transfer (LST) tasks such as F2 port changes and splitter port modifications.
• Interact with customers professionally and courteously (on‑site and by phone); explain features, usage, applications, and equipment capabilities.
• Evaluate customer needs and appropriately identify and communicate additional/alternative service opportunities.
• Install, repair, reconnect, rearrange, and hang drops and cable as needed for service delivery and service repair.
• Place, flag, and bury or dig in buried drops for permanent installations.
• Place, flag, and bury or dig in temporary buried drops.
• Repair buried drops by placing new drops or repairing existing ones.
• Isolate fiber troubles using tools such as OTDR, Opti‑meter, or fault finder.
• Install mechanical connectors using the appropriate installation kit and connectors.
• Perform fiber fusion splicing, whether existing or new.
• Place and repair aerial fiber enclosures as part of the service process.
• Place and repair buried fiber enclosures as needed.
• Replace connectorized terminals to install, maintain, or restore service.
• Attach or re‑attach cables to poles safely and securely.
• Place, replace, and rearrange splitters to ensure proper network functionality.
• Reads and interprets customer service orders, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc.
• Receives service orders, worksheets (detailed diagrams describing the nature and location of equipment to be installed or repair), and repair tickets from supervisor or other designated employees and performs specified work.
• Perform single and multi‑fiber fusion splicing for section replacements, multiple enclosures, and cable cuts.
• Replace fiber cables and carry out single fiber, multi‑fiber, and ribbon splicing and testing as required.
• Conduct manhole and underground work, including gas detection, pumping, and ensuring fresh air circulation.
• Complete pit work and shoring activities, manage contractor engagement, set up platforms, and use gas detectors.
• Re‑lash and attach cables as necessary.
• Carry out Optical Line Terminal (OLT) work, including handling power, Small Form‑factor Pluggable (SFPs), cards, jumpers, Distribution Point Unit (DPU), and accessing Remote Terminal / Central Office (RT/CO) facilities.
• Utilize assigned electronic devices for work orders, diagnostics, documentation, and communication.
• May require a Commercial Driver's License (CDL).

Forged Fiber’s culture is built on honesty, respect, trust, transparency, and a growth mindset. We look for talent that exemplifies these values and is committed to delivering meaningful results through teamwork, customer obsession, and consistent integrity.

• Possess a valid state driver’s license and maintain a satisfactory driving record.
• Ability to climb and work at elevations exceeding 18 feet, such as on ladders or poles.
• Excellent interpersonal and customer service skills.
• Strict adherence to company safety policies and…