Family Case Manager - Shelter

Description

ORGANIZATION: Friends of Switchpoint is a non-profit organization that has been serving those individuals, families and veterans experiencing poverty and homelessness since 2014.

OUR MISSION: To empower families and individuals in need by addressing the underlying causes of their poverty and providing each client with a personalized, comprehensive plan that supports them on their journey to self-sufficiency and the opportunity to contribute to the community.

OUR VISION: We believe each individual has worth and value. Change occurs when people are treated with respect and dignity, empowered with skills and resources to better their circumstance.

• Kindness – Remember Kindness is Contagious!
• Connection – It is why we are here and what gives purpose & meaning to life!
• Kinship – We want you and those we serve to feel a sense of Belonging.
• Self-Worth – Treat people the way they can become w/True Value & Worth!
• Self-Reliance – Learn your role and take initiative!! We want “Fishermen”!

• Kindness:
  To demonstrate compassion and respect for all people.
• Leadership:
  To lead by example, developing, promoting, and sharing innovative ideas and programs to help those experiencing homelessness.
• Transparency:
  To be open and honest in our relationships.
• Authenticity:
  To do what we say we do.
• Positive Influence:
  To judge our effectiveness by the extent to which individual lives are saved and improved by the positive experience of the people we influence.
• Golden Rule:
  To treat all people as we ourselves would wish to be treated.

OUR MOTTO: It Takes All of Us to End Homelessness.

The Family Shelter Case Manager works with the Shelter Case Management team and provides case management and supportive services to families staying in Switchpoint’s emergency shelter program. This role focuses on crisis stabilization, ensuring children are connected to school and supportive resources. The FSCM helps families identify and access services that lead toward stability and long-term housing.

The position emphasizes family-centered care, coordination with community partners, and knowledge of child- and family-specific resources.

• Completes an initial needs assessment and responds to urgent needs immediately.
• Conducts comprehensive assessments of family needs, including barriers, strengths, and child-specific needs.
• Orients families to shelter programs, including expectations, services, and available supports.
• Ensures children’s basic needs for nutrition, hygiene, safety, and school readiness are being met.

• Develops a client-driven case plan with short- and long-term SMART goals aligned with family stability and housing objectives.
• Monitors family progress through regular check-ins and reassessments.
• Provides support in budgeting, employment planning, parenting resources, and connection to supportive services.
• Coordinates with the Washington County Homeless Liaison to ensure children are properly enrolled in school and have access to transportation, meals, and other educational supports.
• Connects families to resources that benefit both adults and children (e.g., childcare, healthcare, mental health, after-school programs).
• Identifies families and individuals who qualify for housing-related grants, prepares them for eligibility, and connects them with the Housing Department for placement and ongoing support.
• Ensure compliance with program guidelines, timelines, and eligibility requirements.

• Designs, coordinates, and implements Life Skills, Tenancy 101, Finance/Budgeting and other training programs aimed at learning and practicing life skills and decision-making.
• Evaluates the program for effectiveness and producing changes in client behaviors.
• Establishes and coordinates day and evening programs, schedules outside service providers and volunteers.
• Participates in Crisis Intervention/Prevention training, Trauma informed care and other trainings deemed necessary to the position.

• Maintains accurate, up-to-date client files, including documentation of conversations, goal progress, incidents, and…