Case Manager-STG

Housing Case Manager

Friends of Switchpoint is a non-profit organization that has been serving individuals, families, and veterans in Utah who are experiencing poverty and homelessness since 2014.

To empower those in need by addressing the underlying cause of poverty, providing a comprehensive plan, and supporting their journey to self-sufficiency.

Every individual embodies their worth and value with self-esteem, hope and abilities restored, thriving in affordable housing.

Kindness – Remember Kindness is Contagious!

Connection – It's why we're here and what gives purpose & meaning to life!

Kinship – We want you and those we serve to feel a sense of Belonging.

Self-Worth – Treat people the way they can become w/True Value & Worth!

Self-Reliance – Learn your role and take initiative!! We want "Fishermen"!

Golden Rule:
To treat all people as we ourselves would wish to be treated.

Positive Influence:
To judge our effectiveness by the extent to which individual lives are saved & improved by the positive experience of the people we influence.

Leadership:
To lead by example, developing, promoting, and sharing new ideas and programs to help those experiencing homelessness.

Authenticity:
To do what we say we do.

Transparency:
To be open and honest in our relationships.

It Takes All of Us to end homelessness.

Provide appropriate supporting housing services for homeless individuals or families, formulate case plans that promote moving towards self-sufficiency. Understand grants and other community housing resources available for clients. Assist in locating affordable housing within the client's budget and the guidelines of the grants. And other duties as assigned.

Case Management & Client Services

• Conduct ongoing client assessments to identify housing barriers, needs, and strengths.
• Develop, implement, and monitor individualized housing stabilization and self-sufficiency plans.
• Provide ongoing case management, including regular client meetings, follow-ups, advocacy, and documentation.
• Support employment readiness, job search activities, training referrals, and workforce development as applicable.
• Coordinate housing-related services, including rental assistance, landlord communication, and housing stability planning.
• Connect clients to supportive services including childcare, transportation, healthcare, education, behavioral health, and community resources.
• Monitor client participation and progress toward program goals and outcomes.
• Maintain accurate and timely documentation in HMIS and all required agency systems.
• Collaborate with internal teams and external partners, including landlords, employers, community agencies, and service providers.
• Advocate for clients while maintaining professional boundaries and program integrity.
• Participate in case conferences, staff meetings, trainings, and clinical supervision.
• Ensure compliance with all agency, local, state, and federal policies and procedures.

Archivist & Records Management Responsibilities

• Maintain and organize archived client files in accordance with the three-year retention policy.
• Prepare, scan, digitize, and securely transfer records into Docu Ware for cloud-based storage.
• Operate Paper Stream Capture to digitize files and create searchable PDFs.
• Manage digital documentation using Docu Ware.
• Safely store and secure client personal documents as required.
• Use UHMIS to verify client data accuracy including names, dates, and identifiers.
• Identify and report duplicate HMIS numbers or inconsistencies to case managers and UHMIS agents.
• Assist staff with locating archived documents and navigating documentation systems.
• Organize and maintain physical archive storage areas.
• Coordinate record retrieval and secure destruction when required.
• Maintain detailed logs of archiving activities and documentation.
• Collect data necessary to meet funding requirements and reporting standards.
• Ensure confidentiality, privacy, and compliance standards at all times.
• Report critical incidents immediately to the Regional Director.
• Provide general administrative support and perform other duties as assigned.

Requirements & Qualifications

• Experience working with low-income individuals or families, housing instability,…